Thursday, November 30, 2017

SearchCap: Google audiobooks, local spam & SEO metrics

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

The post SearchCap: Google audiobooks, local spam & SEO metrics appeared first on Search Engine Land.



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Law firms spamming Google My Business: Don’t trust your money or your life to them!

Last year, I wrote a piece addressed to SEO companies showing how much they were spamming Google Maps and giving the industry a bad reputation. If I worked at Google, this type of stuff would make me hate SEO companies and have no desire to help them.

Lately, I’ve been seeing this same level of spam (or worse) in the legal industry. If you’re an attorney or a marketing agency that works with attorneys, this article is for you.

Personally, if I were looking to hire an attorney and trust my money and my life to someone, the last place I would look is Google, due to my knowledge about how unreliable the information is and how fabricated the reviews are. Let’s get into some specifics.

Fake reviews

Attorneys often complain about how hard it is to get their clients to leave reviews. I get it. Someone rarely wants to publicize who they hired to help them with their divorce or admit that they had to hire a criminal lawyer. This does not, however, excuse what attorneys are doing to get reviews in spite of this.

One common trend amongst attorneys currently is review swapping. Although sites like Avvo might have sections that encourage peer reviews, they do a good job of separating them so that consumers realize they are not reviews from clients.

Google has no such distinction and is very clear in their guidelines that reviews should be about the customer experience. Attorneys you are friends with all around the country do not count as customer reviews. I say this because so far, every review that fits this scenario that I’ve reported to Google has been removed.

In addition to violations of Google’s guidelines, quid pro quo attorney review circles may violate attorney ethics rules. According to Gyi Tsakalakis, a digital marketer with a focus on law firms:

Per the ABA Model Rules, with limited exceptions, lawyers aren’t supposed to give anything of value to a person for recommending the lawyer’s services. The quid pro quo nature of some of these review circles could be construed as a violation of this rule. At the very least, these communications could be interpreted as misleading, which is also prohibited by most states’ rules of professional responsibility.

There also could be legal implications to review swapping. In addition to it being against Google’s guidelines, it could also get you in trouble with the FTC. In an article I wrote on fake reviews earlier this year, Brandon J. Huffman, attorney at Odin Law, mentioned:

The FTC looks at whether you got something of value in exchange for your review. The thing of value is usually cash or a free product of some kind, but the positive review you receive is also something of value. So, this is really no different than a typical paid-for review under the regulations. Businesses would need to disclose that they received a positive review in exchange for their positive review.

Review swaps aren’t the only thing that can get lawyers in trouble with their state Bar Associations. A variety of fake review tactics are likely to lead to sanctions, such as having your employees pose as clients to leave reviews or paying someone to write fake reviews. Indeed, many law firms are just flat-out getting fake reviews posted.

Recently, in looking at the top 20 listings that ranked for personal injury lawyers in a major city in the USA, I found eight that had fake reviews (40 percent).

Fake listings

The most common practice for attorneys who want to rank in several cities is to create listings at virtual offices. When these are reported, Google has been pretty good at removing them. However, attorneys (and their marketing companies) are getting smart at this stuff and have found ways to trick Google My Business support into thinking their fake locations are real locations.

These are also clearly false, or at least misleading, communications about the lawyer’s’ services — a clear violation of attorney ethics rules.

Fake photos

I have experienced this one many times. An attorney will submit photos on their listing that “prove” they exist there, even though the address belongs to a virtual office service provider. These photos are often:

• photoshopped.
• signs that were taped to a wall, only to be removed after the photo was taken.
• photos of a completely different location.

I actually visited an office recently that an attorney was using for a listing on Google. The photos of the signs that he posted did not exist there in real life. So he was willing to actually show up at the office and tape signs to the wall just to “show” Google that he is really at that location. There is a word we use in my circles to describe this type of thing — and it’s called lying.

As business author Stephen Covey says:

The more people rationalize cheating, the more it becomes a culture of dishonesty. And that can become a vicious, downward cycle. Because suddenly, if everyone else is cheating, you feel a need to cheat, too.

Using other attorneys’ addresses

This is another tactic I’m seeing on the rise in the attorney world. One attorney will get another attorney to accept the postcard from Google My Business so they can get an “address” in that town. Usually, they aren’t competition and practice different types of law, so there isn’t any negative impact on either party. This is also against the guidelines, and when caught, will be removed by Google.

I’m seeing more and more videos being used as evidence on the Google My Business forum to help prove businesses don’t exist at the address they are using. User Garth O’Brien posted another clever idea as a comment on an article by Mockingbird Marketing:

I was aware of a local law firm that did this in Washington. Their competitors called up each city and pointed out that law firm had a physical presence within their city. They inquired if that law firm was paying B&O tax in each city. The law firm was not, so each city called up and asked them to fork over some tax money. That law firm quickly erased each profile for every city [where] they did not have a physical presence.

Keyword stuffing

The final tactic I see being used frequently is keyword stuffing. It’s an old trick that still works well. If you want to rank higher on Google, just shove “Best Attorney Ever City Name” into your business name field in Google My Business.

The problem is that Google will remove the keywords when they catch you. I have also seen them recently suspend a listing for an attorney who wouldn’t stop doing it. Currently, this guy has no ability to edit or control his listing on Google.

Summary

If you are sick of the spam you see in the legal industry, please to continue to report it on the Google My Business forum. I urge you not to let these people get away with the tactics they are using. Also, no matter how tempting it is — never join them!

The post Law firms spamming Google My Business: Don’t trust your money or your life to them! appeared first on Search Engine Land.



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My 12 most important SEO metrics to monitor

As a digital marketer, you can measure the success of your work in several ways. One of those ways is by examining key SEO metrics.

Fortunately, there are plenty of tools that provide you with easy-to-read reports so you can check those metrics. Two of the best utilities, Google Search Console and Google Analytics, are not only offered for free, but most of the metrics you need to focus on can be gathered from either one of those tools.

But which metrics are the most important to track? Here are 12 that stand out from the pack.

1. Organic traffic

Organic traffic is defined as traffic you earn from appearing in the search engine results pages (SERPs) without paying for placement.

That’s the essence of SEO, after all. You want your site to rank for keywords related to your niche.

It’s important to track your overall organic traffic so that you can see how many people are visiting your site as a result of your SEO strategy.

By landing page

Overall organic traffic is sitewide. You also need to track organic traffic by landing page. Why? Because that’s how you can determine where you need improvement.

If you find that some pages are ranking on page 1 while others are on page 7, you know that you need to direct your SEO efforts towards those pages that are ranking poorly.

Additionally, if you’re using different SEO strategies for different pages, you’ll get an idea of which strategies work best when you compare rankings.

By location

It’s important to track where your organic traffic comes from. This is especially true if your SEO efforts are meant to target specific geographic locations or if you’re planning to expand your business into new markets.

First, you should track organic traffic by country. You might be surprised to learn that you have a strong fan base overseas. If that’s the case, then you may want to consider updating your marketing strategy to include expansion into these markets. (Time for some international SEO!)

Alternatively, if you’re seeing heavy organic traffic from countries that aren’t profitable for your business, you may want to figure out why that is. It’s possible that you may need to adjust your SEO strategy to focus more on your target countries.

Even if the vast majority of your organic traffic comes from within the US, it’s possible that your product or service appeals to people in some states more than others. The only way you can know that is by tracking organic traffic by state.

If you find that people in certain states like your brand better than people in other states, you can divert more marketing resources into those states so that you can improve sales. If states that are important to your business aren’t performing well, that may be a sign that you need to tweak your website experience to better target this audience segment.

Drilling down even further, it might be the case that your brand appeals to people in metropolitan areas. That’s why it’s good to examine organic traffic by city.

Again, allocate your resources where you’re likely to get the best ROI.

2. Organic bounce rate

The bounce rate tells you how many people “bounced” away from your site after only viewing one page. It’s measured as a percentage of visitors, with a lower number being better.

If you see that you have a high bounce rate, that may mean you need to do some on-site work to keep people around. For example, you could show links to related posts or other items of interest in the right-hand sidebar.

By landing page

It’s also a good idea to inspect the bounce rate by landing page. That way, you can see which landing pages tend to turn away visitors and which ones keep them hanging around for more.

If a landing page has a high bounce rate, that could indicate that the content on the page didn’t match the keyword the visitor plugged into the search engine. (It could also mean the person quickly found what they needed and left, so be careful here.)

3. Organic conversion rate

Remember: Organic traffic only gets people to your website — it doesn’t mean you’ve made the sale. That’s why you need to measure the conversion rate as well.

You’ll want to check your aggregate conversion rate for organic traffic. That way, you’ll get an idea of how well you’re appealing overall to people who arrive at your site from the search results. However, you’ll also want to drill down into various segments to see what factors are impacting conversion rates.

By landing page

You may wish to measure conversion rate by landing page. Why? Because conversions are usually won or lost on the page itself. If you find that one page has a much higher conversion rate than another, then that could mean one doesn’t have an effective marketing message.

By location

By tracking organic conversions by geographic location, you might find that your messaging appeals to people in specific areas. If you do find that your message resonates with people in one or more locations, follow basic principles of Business 101 and push more marketing dollars into those regions.

By device

It’s almost impossible to capture a healthy market share unless you appeal to a mobile audience. To check how well your site appeals to people on mobile devices, you need to check the conversion rate by device for organic traffic.

If you find that your conversions for desktop users are unusually higher than conversions for smartphone or tablet users, then your site probably isn’t optimized for a mobile audience. Run some tests and contact your development team to improve the mobile experience.

By browser

Your job would be a lot easier if there were only one browser and everybody used it. Unfortunately, that’s not the case.

That’s why you need to check conversion rate by browser for organic traffic.

If you find that people on one browser convert much higher than people on other types of browsers, that usually means that your site is user-hostile to people using those other browsers. Contact your development team and ask them to ensure that the site works across all popular browsers.

I recently worked with a client and found their site didn’t work on Samsung Galaxy phones. When we fixed it, they started making an extra $50,000 a month.

4. Top exit pages for organic traffic

Exit pages are the last pages that people visit before they leave your site. It’s important that you track the top exit pages. Why? Because those pages are probably your “problem children.”

They’re pages that cause people to lose interest in your site and go elsewhere. See what you can do to improve those pages so that visitors hang around for a little longer.

5. Breakdown of organic traffic from Bing and Google

Although Google is the most popular search engine, it’s not the only search engine. Many of your customers use Bing, too.

That’s why you should examine your organic traffic breakdown between those two search engines.

If you find that you’re not pulling in the expected traffic you think you should from one search engine or the other, it’s probably a great idea to update your SEO strategy.

I often see that people do not focus enough on Bing when looking at this report.

6. Keywords ranked in Google

You may wish to use a keyword tracking tool like SEMrush to determine the total number of keywords for which your site ranks in Google. Once you know what keywords your site is ranking for, there are numerous ways you can use that data to inform your SEO strategy.

Take note of which keywords you want to rank for but aren’t yet — these are the keywords you may want to focus on in your SEO campaigns.

It’s also a good idea to capitalize on your existing success. If you find that your site ranks in the top 10 for some high-converting keywords, continue using those keywords in your content marketing campaigns to ensure that you stay there. Your top-ranking keywords are likely bringing you the most traffic, so make sure that the landing pages associated with those keywords are relevant to keep your bounce rate low.

7. Local visibility

If your business has one or more physical locations that local customers can visit directly, it’s very important that you keep track of your local visibility.

Specifically, is your site appearing in the local 3-pack for keywords related to your niche? Is it appearing when people type the name of your town or city plus the name of your industry? If not, it’s time to work on some local SEO.

8. Click-through rate (CTR)

Google Search Console offers a Search Analytics report that shows the average percentage of people who click on one of your links after seeing it in the search results. That percentage is called the click-through rate (CTR). It’s a stat you should pay attention to because it tells you more than just how well your pages rank in the SERPs. It also tells you how much the content appeals to people.

If people like what they see of your content in the search results, they’ll click the link. If not, they’ll move on to another result.

By landing page

Examining CTR by landing page will show you your money-makers from an SEO perspective. Those are the pages that get the most attention from the search results.

You should also look at the pages with the lowest CTRs and optimize them.

By top keywords

Another stat to check is the CTR of your top search terms in Google Search Console. If you see that a term is getting you a lot of clicks, you should determine which pages are ranking for those keywords and ensure that your page content accurately reflects searcher intent. It might be a good idea to test conversion optimization elements on these pages, too.

On the flip side, if you observe a low CTR for a valuable search term, you should look at the page(s) optimized for that term and find out why. It might be that the title or description associated with the page isn’t relevant or enticing.

9. Pages indexed in Google Search Console

One thing is certain: Nobody is going to find a webpage in the search results if it isn’t indexed. That’s why you need to pay attention to the number of pages on your website that have been indexed.

If you find that it takes an unusually long time for your pages to get indexed, you can always submit them manually using the Crawl>Fetch as Google option in the Search Console.

You should also take note of how many pages are indexed relative to how many pages have been submitted. Again, if you find that a small percentage of your submitted pages are indexed, you might need to manually request indexing via the Search Console.

10. Pages crawled per day

The Google Search Console will also show you how many pages have been crawled every day for the last 90 days.

If you have thousands of pages, and only a small percentage of them are getting crawled, that could point to a problem with your crawl budget. Google won’t crawl your entire site if it looks like its bot will consume too many of your system resources in doing so.

11. Duplicate titles and descriptions

You can also use Google Search Console to check the number of duplicate titles and descriptions on your site. As a rule of thumb, duplicate content is a no-no. When multiple pages have the same title tags and meta descriptions, that tells search engines that all those pages are about the same topic; this can dilute your topical authority and limit your ability to rank well for those terms.

If you find that you’ve got duplicate content on your site, it’s a good idea to update it so that it’s unique or block it.

12. Crawl errors

Google Search Console also provides you with crawl errors. Although the default report shows sitewide errors, you can also use a filter to view errors by segment. Any crawl errors you find should be addressed right away.

Follow your SEO metrics closely

I find it fascinating how many SEO metrics there really are. And the ones I mentioned here are just the start.

The longer I work in digital marketing, the more I learn. I encourage you to really dive deep into your analytics and get good at determining which data is most helpful for measuring SEO success.

The post My 12 most important SEO metrics to monitor appeared first on Search Engine Land.



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How to choose the right customer data platform

Companies like Netflix, Pinterest, Amazon and LinkedIn build great consumer relationships. They grow their businesses around serving customers and fully understanding them through data.

Traditionally, companies have tried to understand and manage customer relationships in two separate types of systems:

  • Channel-centric tools like email services, ads, web analytics, mobile apps and so on.
  • Databases or Data Warehouses that store various data sets in-house by IT.

Both methods result in storing and using customer data in different places. Siloed data is difficult to stitch together and makes a customer-centric approach much more difficult.

Marketers look to build omnichannel experiences to cater to the way customers interact across multiple touch points when and where they want. The traditional customer data management model leads to a disjointed experience.

Not being able to act on the signals that your customers provide in real time is a missed opportunity.

Customer Data Platforms can help.  A CDP delivers the next tier of customer understanding by connecting data from various channels and silos within your organization and unearthing rich, holistic profiles built to power your customer experience. Use this guide from Lytics to discover what a CDP is and whether you’re ready to use one.

Visit Digital Marketing Depot to download “Choosing A Customer Data Platform.”

The post How to choose the right customer data platform appeared first on Search Engine Land.



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Google book search now includes audiobook results

Google has added an audiobook option to its book search feature.

Now, if you search for a specific book title, the Google book search feature includes an “Audiobook” button under the “Get Book” tab that will display different audiobook platforms offering the title.

The book search update was announced via the following tweet:

To actually listen to the audiobook, users must select their preferred audiobook app.

The post Google book search now includes audiobook results appeared first on Search Engine Land.



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LaterPay offers first paywall platform for AMP pages

AMP (accelerated mobile pages) is designed to deliver publishers’ pages quickly on mobile devices, but the stripped-down format lacks functionality in some areas.

This week, the German-Swiss online payment infrastructure provider LaterPay is releasing what it says is the first AMP-enabled paywall and subscription platform, called AMP Access.

While there are other custom solutions, such as from The Washington Post, LaterPay CEO and founder Cosmin Ene told me he is unaware of any other out-of-the-box offering.

[Read the full article on MarTech Today.]

The post LaterPay offers first paywall platform for AMP pages appeared first on Search Engine Land.



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Wednesday, November 29, 2017

SearchCap: Google donate in search, Google Doodle & SEO SWOT

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

The post SearchCap: Google donate in search, Google Doodle & SEO SWOT appeared first on Search Engine Land.



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SEO SWOT Analysis: Focus your efforts in areas that deliver results

SWOT analysis for SEO

When it comes to SEO, it can be hard to know where to start — and it is easy to waste a lot of time and effort on activities that are going to deliver little in the way of returns. This is not a new problem, and it is as true with traditional marketing tactics as it is with modern digital tactics.

Fortunately, there are business and marketing methodologies that exist to simplify marketing planning. And one of our favorites at Bowler Hat is the SWOT Analysis. In this post, I am going to detail how you can use the time-proven SWOT Analysis to focus your efforts and improve your SEO.

SWOT: Strengths, Weaknesses, Opportunities and Threats

A SWOT analysis covers four key areas: Strengths, Weaknesses, Opportunities and Threats. This is a true back-to-basics approach you can use to understand where you currently are in regard to optimizing your website and improving your SEO.

This is achieved through a simple grid system that has four panels, two rows and two columns.

Figure 1.0 – SWOT chart

The top row outlines strengths and weaknesses, which are usually internal to the business. The bottom row has the opportunities and threats, which are typically from external sources.

The first column, with strengths and opportunities, details factors that should be helpful in achieving your objective. The second column has the weaknesses and threats which are harmful to achieving your objective.

In an ideal world, your SEO SWOT will build on your digital marketing strategy so you will have all your strategic ducks in a row, and SOSTAC is your friend here.

SEO SWOT Analysis

To use a SWOT analysis for SEO, we have to look at a business’s strengths, weaknesses, opportunities and threats from an SEO perspective. To help you put this into play, let us consider the following fictional business: Bob’s Widgets.

Bob’s Widgets

Bob’s Widgets has a WordPress website and is a true widget industry expert. Bob’s Widgets can serve users from their local store in Birmingham, UK, but the big win is targeting people looking to buy widgets online.

Bob does not show up in the local results when users search with a local intent. And while Bob is publishing some useful, informative content on a weekly basis, this content does not rank on the first page and receives very little traffic from search engines. Some competitor content does rank on the first page, but it is simply not in the same class as the content published by Bob and his team.

Bob’s Widgets currently has some SEO software that is reporting some technical issues, but currently, there is no plan in place to improve organic search results. The site is also not well-optimized beyond the home page and major service pages. There is currently no SEO plugin in place for the WordPress CMS, and the SEO software is reporting some duplicate content.

Bob has identified the important commercial keywords and currently ranks around the bottom of page 2 for these terms. Bob’s two main competitors rank around the top 5, with competition from Wikipedia, Amazon and eBay filling out the remaining spaces.

There is some search content around the problems that Bob’s Widgets solve, and often these searches show SERP features like featured snippets and “people also ask” results.

Bob’s Widgets has been going for nearly 15 years, yet far newer companies are starting to show up on the front page of results. Comparing these businesses, we see that although newer, they have more authority metrics than Bob’s Widgets. It appears they are actively engaged in improving their SEO.

The website does generate some inquiries, but Bob has no idea what sources of traffic are working currently.

Strengths

  • Industry expertise.
  • Expert content.

Weaknesses

  • Low domain authority metrics.
  • Poor rankings for primary commercial keywords.
  • Site not well-optimized.
  • Some duplicate content.
  • No SEO plugin or technical optimization.
  • No local results for local queries for Bob’s Widgets.
  • Very basic analytics setup with no conversion tracking.

Opportunities

  • Rank in the top five results for commercial search terms by building links and authority.
  • Improve the ranking of existing useful and informational content.
  • Continue to publish useful content.
  • Target featured snippets and “people also ask” results.
  • Build links to useful content pieces to build authority.

Threats

  • The gap between the major competitors is growing.
  • Newer and less experienced competitors are overtaking Bob’s Widgets in organic.
  • The gap in authority between Bob’s Widgets and competitors is growing.

This would all be detailed in your SWOT chart as follows:

Figure 2.0 – SWOT chart for SEO opportunities

With this knowledge in place, we can now work on putting a plan together.

SEO action plan

This simple analysis helps provide an action plan of what our focus areas are and helps define the key elements of the SEO strategy for Bob’s Widgets going forward.

In the example above, Bob is publishing content and has an OK site. We just need to get the basic optimization dialed in:

  • Install an SEO plugin.
  • Take care of the on-page optimization.
  • Resolve technical SEO issues reported by the SEO tool.
  • Conduct a local SEO campaign.
  • Devise a link-building strategy to build authority.
  • Revise content to target featured snippets.
  • Continue to publish content and invest in the SEO and content marketing strategy.

When we are looking at SEO action plans at Bowler Hat, we tend to put these into a spreadsheet with a few other figures to allow us to prioritize our work. Typically, we want to consider difficulty, time and benefit to order the tasks. Clearly, some of these jobs above will not set the world on fire but should be resolved to create a solid platform. It makes sense to get these out of the way first and then focus on the long-term tasks.

SEO SWOT questions

The following questions will help you put this into action for your business — if you can’t answer some of these questions, then this also highlights more weaknesses.

SEO Strengths

Strengths are an internal factor and are typically the easiest thing to detail, so we start here.

  • What keywords do you rank well for currently?
  • What content ranks well currently?
  • What are your digital assets?
  • What is your very best asset?
  • What makes you better than your competitors?
  • What drives the most organic traffic?
  • What are your best links?
  • What previous SEO had the best results?

SEO Weaknesses

Weaknesses are again internal, and determining weaknesses is not so easy. You will have to be honest. Smart competitors will target your weaknesses, so you must identify them as opportunities for improving your SEO.

  • Which areas need improvement?
  • What do your competitors do better than you (businesswise)?
  • Where are your competitors stronger than you (SEO-wise)?
  • How far are you behind the competition? In what areas?
  • What content is currently driving little to no traffic?
  • Which SEO tactics have previously failed to deliver?
  • Do you have the requisite SEO skills in-house?
  • Do you have the budget required to reach your SEO objectives?

SEO Opportunities

Your SEO opportunities are born out of the strengths and weaknesses. Strengths are areas to build upon. Weaknesses are areas to be explored.

  • What content could be built that would have a significant impact?
  • What aspects of the site could be optimized to improve results?
  • What areas of the site that perform well could be expanded to perform even better?
  • What weaknesses could be easily resolved?
  • What link sources have we yet to tap into?
  • Are there any changes to the search engine results we can leverage?

SEO Threats

Threats are the hardest element and need to be based on an understanding of your own weaknesses and your competitors’ strengths. This also needs a critical appraisal of how search engine results are changing in ways that could impact your business.

  • Which competitors are strong where you are weak?
  • Are newer, less experienced competitors improving their SEO?
  • Is the gap between you and your competitors growing?
  • Are search engine results changing in a way that could impact your business? (More ads, new SERP features, etc.)
  • Are any new startups aggressively gathering market share?

Maximizing your SEO results

Often, the most difficult element of an SEO campaign is knowing where to focus your efforts. By utilizing a SWOT Analysis, you can quickly and easily direct your efforts where they will have the most impact.

I would love to hear from any of you that have put a SWOT to work to focus your SEO efforts!

The post SEO SWOT Analysis: Focus your efforts in areas that deliver results appeared first on Search Engine Land.



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7 Trials and Tribulations Of Email Outreach

It’s the grand old way of getting your website noticed online, but despite its long-in-the-tooth reputation, the effectiveness of email outreach is showing no signs of slowing down – despite what some experts might have us believe.

An old-fashioned email campaign can seem like the loneliest method of promotion available in the 21st Century. It’s not unusual to write thousands of outreach emails knowing full well that well over half of your messages will never even be read.

Neil Patel believes that a reasonable expectation from an outreach campaign is to get around five links for every 100 emails sent, amounting to a success rate of 5%. Meaning that 95% of the time you spend composing messages and hitting that ‘send’ button will be a fruitless endeavor.

So why do we bother? In a world where cold emailing is heavily frowned upon, and a third of all emails are opened based solely on whether the recipient likes the subject line or not, you could be forgiven for thinking that it might all be just a waste of time and resources.

However, this isn’t the case. Email outreach is an extremely powerful tool when correctly utilized, but effective email etiquette is a minefield – and many people struggle to run engaging campaigns.

So it’s for this reason that I’ve decided to offer a list of the seven biggest trials and tribulations that face email marketers today.

1. Making Sure your Campaign isn’t too Spammy

It’s the first and perhaps the biggest point to make. Absolutely nobody wants to be on the receiving end of a cold email. They’re annoying, irritating, frustrating and every other synonym of awful. Think about cold calls – where you pick up the phone and listen to somebody with no idea of whom you are speaking from a script with the intent of getting you to give their business money. It’s soulless and often insulting. The cold email is just that in written form.

Like with many websites that aim to expand their network, we try to avoid the risks that come with cold emailing by adding a personal touch to our campaigns. It’s a tricky business because personalization takes time, but if you treat your target audience with respect, it can pay dividends.

In a bid to reach out to people personally, while keeping our quantity of outreach emails high, we’ve constructed a template to customize based on the individual we’re contacting. This enables us to utilize a personal touch that impersonal general marketing emails are devoid of. Here is the one we’re using:

Hey NAME,

Hope you’re doing well!

My name is Dmytro Spilka, and I’m a Head Wizard at Solvid, an Inbound Marketing Blog based in London, UK.

I recently stumbled upon your post on POST TITLE (LINK TO THE POST), and found it incredibly useful. In the post (point #7 to be precise), you mentioned a POST THEY’VE MENTIONED by NAME OF THE PERSON THEY’VE MENTIONED. Although it’s a great resource, it feels slightly outdated and incomplete to some extent.

Anyway, the reason I’m contacting is that I’ve recently put together YOUR POST TITLE (YOUR POST LINK). SOMETHING UNIQUE ABOUT YOUR POST. Basically, did everything to create the ultimate go-to resource.

In fact, our post has been recommended by Rand Fishkin (founder of Moz), Brian Dean of Backlinko and Smart Blogger (BE HONEST HERE).

I would really appreciate if you could please take a second to scan our post and see whether it could be of any help to you and your audience as an additional resource.

Apologies for eating up your time!

Best Wishes,

Dmytro

Web: https://solvid.co.uk
Email: hello@solvid.co.uk

As you can see above, we’re using a few personal touches.

  • The actual name of the person. Believe it or not, a lot of ‘outreachers’ use phrases like Dear Webmaster, Hello Editor, Hi Sir, etc.
  • We’re mentioning the exact location in the article where they’ve mentioned a resource. This shows that we’ve actually looked at the article and know what it’s about.
  • We’re using influencers to add value to our resource. Be honest here. If, in fact, your post hasn’t been featured or mentioned by anyone – don’t make it up – this can easily undermine your credibility.

2. Nailing the Subject Line

The importance of the subject line can’t be emphasized enough. This is your big hook to get the recipients to read on – and there are plenty of theories behind the recipe for an irresistible heading.

Convince and Convert state that 69% of recipients report emails as spam based solely on the subject line, while 35% open emails because of the allure of the heading. These are substantial figures that underline the importance of the few words that pop up first in your recipients’ inboxes – so nailing your subject line is imperative.

So what’s the secret formula behind the perfect email subject? Throwing their two cents into the ring is Adestra, which believes that the use of words like ‘Alert’, ‘Daily’ and ‘Free Delivery’ bring marketers the best responses.

However, our outreach campaigns try to show honesty without the use of superfluous superlatives – our subject line is simple:

‘Typical outreach email’ shows that we have no interest in click-baiting our intended audience. It also indicates that we have enough faith in our service that we don’t need to rely on tricks of the trade to lure prospective customers in. That being said, email subjects will vary on a case-by-case basis. Hence, we’d suggest to A/B test different subject lines to see which one performs better. In our tests, ‘Typical outreach email’ performed much better, improving an open rate by roughly 20-30%.

3. Optimizing your Open Rate

You could be marketing the best product or service on the web, but if your open rate is lacking then it means that your recipients aren’t interested enough to even look beyond the subject line of your emails.

According to research conducted by MailChimp, the average open rate varies between 20 – 25% – depending on the industry you’re in. This is unsurprising and disappointing in equal measure, but it’s also a great benchmark to incorporate a bit of trial and error into your campaign.

All sorts of factors can influence your open rate, from the aforementioned subject line, to the relevance of your target audience, to the time of day that you send your emails out (no, really – RingLead have compiled stats that suggest the sweet spot for posting outreach mail is between 2 pm and 5 pm on a Tuesday afternoon).

Premium services like reply.io, buzzstream and outreach.io not only offer the opportunity to personalize automatic outreach emails, but also provide very useful stats on open rates and click-through rates, allowing you to monitor what aspects of your campaign is working better than others and giving you the chance to fine-tune your messages.

For instance, here are some open rate stats for our latest outreach campaign:

In all honestly, 71% open rate is pretty decent (even our regular email subscribers aren’t that active).

4. Sussing out Whom to Target

Figuring out whom to target is risky business – if you pick the wrong recipients, then you’re in danger of wasting valuable time.

There are many great services that can scout out relevant email addresses to aid your campaign, and hunter.io is a good example that offers a free email search engine (albeit with limited usage for non-premium members).

A good alternative to hunter.io is Voila Norbert.

To find an email address, simply enter the name of the person and a domain name of the company they work at.

Although the information isn’t 100% accurate all the time, this way of finding the right email address can save a lot of time, especially if that particular domain has hundreds of registered emails.

5. Finding the actual recipients

It pays to be attentive in finding which website staff to email – if you believe your blog has a resource that you feel should be added to a website’s list, you could contact the author of an existing article in which you believe your site would make a good reference point. However, a generic ask for a link would not bring the numbers, as it’s likely to be regarded as spam. Answer the following questions before asking for an inclusion of your link:

  1. Is the site relevant to my resource?
  2. Is my resource of an exceptional quality and is better than the rest?
  3. Does the site look trustworthy?
  4. Do I have the name of the website owner or the author of the article?
  5. Do I have the right email address?
  6. When was it published? If the article is 4-5 years old, it’s very unlikely that someone will update it for the sake of one additional resource.
  7. Did I use enough personal touches? See point 1 for examples.

If only 2-3 of these questions fall under the category of ‘No’ or ‘Negative’ then it’s not worth the effort outreaching – simply because your email will appear spammy.

You need to be observant – if you’re targeting an author of an article that you feel your work would benefit as a reference, be sure to check whether the author is a guest poster or a member of staff for the business. If it’s the former, you’d be better off contacting the editor – though getting in touch with the original content producer may lead to your work being linked in future publications.

Many websites now shy away from publishing emails of editors and content producers in favor of using website contact forms, but if you’re looking to get your posts or resources noticed, the best way of having your message read by those who matter is to find the details of the content producers themselves.

6. Keeping on Top of Your Follow-Ups

It can be easy to neglect a follow up to your outreach email. If the recipient didn’t want to reply the first time, why would they bother a second time? While chasing a less responsive target may seem counter-intuitive, it works as a great simple call to action and indicates to them that you’re serious about showing off your work.

Our follow up template is a simplified reminder of our original email – our intention is to drop a subtle reminder that we have a great product that would benefit the user and their readership:

Hey NAME,

Just a quick follow-up on a message I sent earlier (attached below) about our awesome POST TITLE (LINK TO THE POST): I would really appreciate to hear back from you.

Best Wishes,

Dmytro

Web: https://solvid.co.uk
Email: hello@solvid.co.uk

We use the reply function on our initial email for ease of reference for the recipient, while including a transparent subject line informing our target that we’re simply following up to an original email.

It’s important to refrain from trigger-happy follow-ups. Becoming a nuisance outreacher risks alienating your audience and even damaging your reputation. Therefore, we wouldn’t suggest going for more than 2 follow-ups after the initial outreach email.

7. Managing the Scale of Outreach

The business of outreach is a long-winded one that carries no guarantee of success. You could invest days of hard work into emailing 1000s of recipients and receive no interest in return.

Luckily you can maximize your chances of success and minimize the time spent chasing poor leads by doing a little bit of market research.

Try to understand who your target would be and whether they would have any affiliates or backlinks that would also benefit from utilizing your work or service.

It’s better to have 100 quality recipients than 1,000 poorly researched ones – this is how we got 20-25% success rate of our latest email outreach campaign.

We like to run tidy outreach campaigns, so take the preemptive measure of identifying leads to investigate to assess whether associated websites would benefit from using our work. If we feel that they would, we add their information to our spreadsheet and invite them to take a look at a relevant piece that would make a good reference point.

Conclusion

So there you have it – with some good prep and honest marketing, the age-old slog of email outreach doesn’t have to be such a pain.

As long as you’re outreaching to a relevant personal with a resource that can potentially bring value to that website’s audience while keeping your emails reasonably personal (without being too creepy), you should see a positive return for the time spent.

Now it’s time to get out there and put your website on the map!

 

About Kissmetrics

Kissmetrics combines behavioral analytics with email automation. Our software tracks actions of your users across multiple devices allowing you to analyze, segment and engage your customers with automatic, behavior-based emails in one place. We call it Customer Engagement Automation. Get, keep and grow more customers with Kissmetrics.

 

 

About the Author: Dmytro is a Head Wizard at Solvid, a creative inbound marketing & software development agency in London, UK. His work has been featured and mentioned in a wide range of publication, including The Next Web, Business2Community, Huff Post, Crazy Egg, Sitepoint, SEMRush, and more.

Google adds a donate button directly into search for US-based nonprofits

As we near the holidays, Google is making it easier to support your favorite nonprofit organization by adding a donate button directly in search.

The new feature was announced yesterday. Google says a number of US-based nonprofits now have the “Donate” option available so that when you search for organizations like Direct Relief, you’ll be able to make a donation straight from the search results page.

In the example above, the screen shot to the right is the organic result that appears with the new “Donate” button after scrolling past the ads that appear in the screenshot shown on the left.

Google says that when you tap the donate button, “… you’ll see an easy donation flow that lets you give to your favorite organization as easily as you can look up its history, phone number, or website.”

The organizations currently using the donate button represent a variety of causes and locations across the US. According to Google, they were able to opt-in to the feature via the Google for Nonprofits initiative. (Google directs nonprofits to its Google for Nonprofits website to learn more about the donate button.)

The rollout of the donate button comes at a time when Google says nearly 30 percent of all giving happens — during the holidays.

“We’ve seen people’s generosity throughout 2017, especially in times of crisis and need. And earlier this year, we made a commitment to continue to bring the best of our people, products, and philanthropy to make an impact and help create opportunity for everyone,” says Google product manager, Prem Ramaswami, in The Keyword blog post announcing the feature.

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Gertrude Jekyll Google doodle marks 174th birthday of the famous British horticulturist

Today’s Google doodle is a callout to British horticulturist and garden designer Gertrude Jekyll.

Google says that Jekyll was born on this date 174 years ago in London and spent most of her life in Surrey, England, planting enchanting gardens.

“As a student, she took inspiration from the landscapes of English Romantic painter J.M.W. Turner, capturing the seasons, the light, the textures, and the hues of every growing thing on her canvases,” writes the Google doodle team on the doodle blog, “Jekyll brought that painterly sensibility to her life’s work, designing about 400 gardens in the United Kingdom, Europe, and the US.”

Leading to a search for “Gertrude Jekyll,” the doodle was designed by British artist Ben Lewis Giles. If you look closely at the image, you’ll notice Jekyll standing on the left, watching her garden grow.

Google also shared four of Giles’ preliminary artworks that led to today’s final design:

The doodle is currently posted on Google’s home page in the US and the United Kingdom, along with a handful of other countries, including Canada, Hungary, Iceland, Argentina, Chile, Peru and Cuba.

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Shopify meets call tracking

As we enter the 2020s, e-commerce is set to generate more than $480 billion in the US and nearly $2 trillion globally. And while Amazon takes a lot of credit for online everything, they’re hardly the only game in town. A significant chunk of online retail is generated by smaller players, thanks in part to platforms like Shopify that make it easy to sell in the digital space, as well as in person — and that have the potential to merge the online and offline experience into an omnichannel version of commerce. Let’s take a look at how we got here, and how e-commerce platforms and retailers should be operating in this new, seamless marketplace.

Shifting to Shopify

In 2004, Tobias Lütke, a purveyor of fine snowboards, wanted to sell his wares online. Today, that would be simple; in the pre-Shopify world, e-commerce platforms were clunky and difficult to integrate with other services and platforms. Rather than continue to frustrate himself and limit his business, Lütke put in some long days of coding to create software that would better suit his needs.

Long story short, Lütke and his partners shifted their entrepreneurial efforts from their snowboard origins to the software solution he’d designed and refined. It turned out to be a good decision—a few years later, investors jumped in to help them scale their solution. Now, Shopify powers more than half a million businesses across 175 countries and pulls in yearly revenues over $150 million.

The birth of mobile and social commerce

Shopify ushered in the e-commerce age, and now e-commerce has yielded a pair of important offspring:

  • m-commerce — The mobile version of e-commerce has been expanding quickly, thanks to increasing screen sizes, responsive design and the continued proliferation of mobile devices. M-commerce is projected to hit $335 billion by 2020, up from around $80 billion in 2015, and Business Insider predicts that m-commerce will make up nearly half of all e-commerce by 2020.
  • s-commerce — Social commerce is a growing arm of online sales, with three-fourths of consumers using social networks to inform their purchases. S-commerce includes direct, peer-to-peer channels like eBay or Etsy, ads and referrals through social channels like Facebook and Twitter and targeted bulk promotions like those offered by LivingSocial and Groupon. Statista reports that worldwide s-commerce revenue is $20 billion, but beyond the hard, fast numbers, social plays a critical role in expanding customer engagement, building brand equity and increasing traffic to retailers’ sites.

Shopify’s success is due in large part to the fact that it embraces this wide variety of channels. In addition to an e-commerce platform, Shopify’s platform has integrated channels for Facebook, Twitter, Pinterest, Amazon and a number of other social/retail platforms, as well as a software development kit to help additional third parties develop their own integrations. To date, Facebook is dominating their s-commerce sales, accounting for two-thirds of Shopify’s m-commerce and 85 percent of all m-commerce.

Merging with the physical marketplace

Shopify’s success — as well as the achievements of other e-commerce providers like BigCommerce and Magento — points to an obvious demand for online sales solutions. But it’s important to remember that e-, m- and s-commerce aren’t the only sources of sales in the digital age, nor even the biggest. Brick-and-mortar businesses still account for an overwhelming majority of retail sales, with more than a million businesses racking up nearly $4 trillion per year in the US alone, according to Retail Touchpoints. Shopify knows it’s dangerous to ignore the physical storefront behemoth. For this reason, they continue to support offline transactions, offering brick-and-mortar POS solutions and card readers for businesses of all sizes.

Retailers should take a cue from Shopify and stop perceiving online and offline selling as a competition between marketplaces. Instead, they should recognize that digital and physical storefronts can, and should, complement each other in important ways. For instance, Retail Touchpoints reports that half of the customers who browse brick-and-mortar shops later buy online, and even more browse web retailers and then buy offline. More than a third of every dollar spent offline has been influenced by digital interactions — adding up to over $1 trillion in purchases annually. Increasingly, it’s beneficial for retailers to stop thinking of physical, digital, social and mobile as separate marketplaces but instead to look at all channels together, through a single lens.

Data integration drives the multichannel shopping experience

Being able to fully merge the online and offline shopping experiences requires data integration — and data can be a blessing and a curse. A blessing because of the analytic goldmine that can help retailers understand and reach consumers; a curse, because data is rarely complete — and an incomplete picture of consumer behavior can lead to poor decision-making around inventory, product design, service offers and, of course, marketing.

This is why Shopify and other multichannel players are aggressively seeking diverse integrations. The more channels they can track, the more potential access their retail customers have for data — and that helps them understand their customers. The result: Consumers get more relevant offers, retailers get better conversion rates and Shopify gets happy customers. It’s a win-win-win deal.

Call intelligence: The missing piece

Shopify’s multichannel commerce platform is arguably the most comprehensive offering in the market today. Even so, they have been missing a critical piece that prevents them from providing a complete data picture to their customers. And this missing piece is called intelligence.

Tech-blinded naysayers might suggest that calls are dead — that online channels have killed the phone as surely as they’ve killed the phone book. But data suggests otherwise. Consider that:

  • some sales and marketing organizations track inbound calls as 10x more likely to convert than other channels.
  • the proliferation of mobile devices has doubled inbound calls in the last three years to well over 60 billion calls per year and is projected to hit nearly 200 billion in the next three years.
  • online ad providers like Google have found that up to 62 percent of customers prefer click-to-call options over ad clicks.

And, keep in mind that some of the numbers around calls are likely underrepresented due to the fact that calls are less likely to be accurately tracked that more-often-integrated methods like click-throughs and forms submitted.

Lacking a true omnichannel experience

For several years, Shopify and other multichannel retailers have been talking about an “omnichannel experience” — an experience that provides a seamless buyer’s journey for consumers, merging offline and online shopping in a holistic way. And in a lot of ways, they’ve come close. But until calls are integrated accurately and consistently, customer journeys will remain incomplete, and conversions improperly attributed.

Consider the customers who seem to drop off the data radar after numerous online engagements. Have they failed to convert? Or have they purchased the product you targeted them with — or another product — via phone? Failure to capture this data can lead to less relevant offers in the future and overall lower conversion rates.

Omnichannel requires call intelligence

E-commerce is great at gathering online data, and platforms like Shopify with POS (point-of-sale) capability — as well as Google Analytics and assorted social integrations — bring together a big picture. Just not a complete one. Until now. As stewards of a true omnichannel approach, CallTrackingMetrics has recently released the first Shopify integration that not only tracks but also responds to inbound customer calls.

With an omnichannel-focused call intelligence platform, retailers now have access to complete order history and other crucial caller data instantly, and they can integrate that caller data into the rest of their marketing picture to fully understand their customers’ journey, online and off. Call intelligence platforms can also trigger automatic responses to customer inquiries by calling, emailing or texting the customer — or a stakeholder within the retail business — informing them of order status and other relevant info. This keeps the buying process moving, improves consumer experience and helps drive future conversions. Most importantly, it takes advantage of — and integrates — all possible retail channels: the true omnichannel experience has finally arrived.

Staying competitive

As e-commerce continues to absorb a larger and larger share of retail (and it is projected to do so steadily), it will become increasingly important for retailers and the platforms they use to adopt tools that deliver true omnichannel capabilities, including phone calls. To please customers and create conversions and loyalty, anything less than seamless just won’t cut it in the years to come.

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Tuesday, November 28, 2017

SearchCap: Google Finance redesign, dynamic search results & Google Trends

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

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Auction Insights 3: The final script

Who would have thought that Auction Insights could inspire an entire TRILOGY? Well, if you know AdWords, I suppose it’s not a huge shock that our original script has had to undergo a few adaptations over the last couple of years. Google does like to keep us PPC practitioners on our toes!

Changes to AdWords aside, it’s always nice to spruce things up. Optimization is an infinite process, after all. So, please read on for the latest script that puts the insight into “Auction Insights,” compliments of Brainlabs (my employer).

Basically, we’ve given the Auction Insights script a bit of an update. The latest version can:

  • take reports from the new AdWords interface (OMG YES!).
  • try out defaults for column names, if those in the Settings sheet aren’t perfect (…WOO?).
  • find out more about your competitors (NOW YOU’RE TALKING!).

What’s new?

New interface

New interface, new reports. You may not have noticed the difference, but there’s an extra line at the top with the date range. In the old version of the tool, it wouldn’t look far enough down the sheet to find the headings. And when you download campaign performance, there are a bunch of totals at the end that would make the old version overcount your stats. But the new version can tell what sort of report you’ve pasted in and cope with it; you can go back to not noticing the differences.

Something to note, though: In the old interface, if you downloaded a campaign report segmented by time and device, it would only give rows for time, device and campaign combinations that had traffic. In the new interface, it gives rows even when there are no impressions. This may be awkward to copy into the Performance sheet, and it may slow down running the tool. Speed things up by filtering out the zero impression rows before copying the data into the Performance sheet.

Also, you can’t mix and match reports from the old and new interfaces — they use different names for the device segments.

Default column names

The old interface says “Impressions,” where the new one says “Impr.” Sometimes, reports say “Interactions” to mean “Clicks.” It’s easy to miss when you have to update the column names in the Settings sheet — so now, if the names in the Settings don’t work, the script will try some of the English column names as a default.

Competitor settings

There’s a change to the list of competitors — you can just say “yes” next to the ones you want to include (as before), or you can give them a number. Competitors with a number will be shown in that order in the reports.

If you’ve got too many competitors to all show in the list on the Settings page, you’ve got two new options:.

  • First, you can choose to include all competitors in the data tables. It will still only include the top six in the chart, though. You wouldn’t be able to see anything if there were too many lines in there.
  • But what if you don’t want them all, and you just want that one guy who’s not listed on the Settings sheet? You can keep the list from automatically filling, and then you can manually edit the list to include whoever you want to see.

How do I use it?

Enough blather. You’re here because you want to use this for yourself!

The first thing is to make a copy of the new template sheet. It’s got the script already embedded in it.

Fill in your data

Go to your AdWords account, select the campaigns you want to look at, and download the Auction Insights report, segmented by day, week or month. Copy it to the spreadsheet in the Auction Insights tab. Make sure you’ve included the headers.

(If you’re having problems with numbers or dates being wrong — for example, if Sheets is reading the day as the month or not recognizing numbers with decimal places — you may need to change the locale of the spreadsheet. To do this, go to File, click “Spreadsheet settings…” and select your country from the Locale drop-down. If you’re using Excel, also make sure the columns are wide enough to show the data when you copy them, otherwise you may find all your dates turned into #####.)

If you want separate device graphs, download the Auction Insights report again — but this time segmented by time period and device. Copy and paste that into the Auction Insights By Device sheet (again, make sure there are headers).

Lastly, if you want CTR, CPC, impressions or searches, then download a performance report for the same set of campaigns for the same date range, segmented by the same time period and (if you’re looking at device data) by device. Make sure there are clicks, impressions and cost columns — CTR, CPC and searches will be calculated from these. Copy this into the Performance Data sheet.

(If there are lots of campaigns, you may hit the limit for the number of cells in a Google Sheet. If that happens, then you can add up all the campaigns’ data for each day and device combination and copy that into the Sheet — just keep the column headers the same and have them on Row 2.)

Adjust your settings

From here, go to the Settings sheet. Some cells are filled in automatically — their text is in yellow. This includes the competitor names (listed in order of highest impression share), the device names and the column headings (both in the “Reports to Make” table).

The Names From Reports section at the top is used to make sure the script reads from the correct columns. Make sure that “Date” matches the name of the date column in your reports (which should be “Day,” “Week” or “Month” if the report is in English). Display URL Domain is the name of the column containing competitor names: “Display URL Domain” for Search campaigns or “Shop Display Name” for Shopping campaigns.

You shouldn’t need to change anything else if your reports are in English, but if you’re using a different language, you’ll need to update some additional elements — most are column names, and “You” is what the Auction Insights report shows as the domain/display name when it gives your performance.

The Formatting section is used to format the data. Feel free to replace the date format (e.g., with dd-MM-yyyy or MM/dd/yyyy) and the currency symbol. (Note that the script won’t do any currency conversion for you!)

The Stats To Report section lets you pick which extra statistics go in the data tables and which go into charts. Put “Yes” in the relevant cell to include a stat. Some things to note:

  • You can only add, at most, two stats to the chart. If you select more, then only the first two are included.
  • Note that if you want something in the chart, it has to be in the table (because that’s where the chart gets its data from).
  • If you haven’t copied anything into the Performance Data sheet, this section will be ignored. You can just leave all of these blank.
  • “Searches” is (approximately) the total number of available impressions. It is calculated as impressions divided by impression share; as the impression share is rounded, it is not a precise figure, especially if your impression share is low.

Competitor Settings can be used if you have too many competitors to fit in the Competitors To Include section.

  • Set “Include all competitors” to yes if you want all competitors in your reports (regardless of what’s marked with a “Yes” in the the Competitors To Include section).
  • Set “Auto refresh the list” to “No” if you want to be able to change the Competitors To Include section manually. If you don’t want all competitors, but there’s a name you want included that’s missing from the list, stopping the auto refresh means you can replace the names in the list yourself.
    • Be careful — the names have to match what’s in the Auctions Insight report. If you mistype a name, it won’t show up in reports.
    • If this is set to “Yes,” then the competitor list will automatically update whenever the spreadsheet is edited, and you’ll lose any changes you’ve made there.)

The Competitors To Include section should have an automatically filled list of competitor display domains, drawn from the Auction Insights sheet. Put a number next to the names to have them appear in your reports in a specific order, or put “Yes” if you don’t mind the order. Leave the space next to them empty to ignore them.

  • All selected competitors will be in the data tables.
  • To prevent the charts from being too crowded, only the first six selected competitors are included.

The Reports To Make section lets you pick which reports are generated. The top row is filled out automatically with the column headers from the Auction Insights sheet (because the columns will be different if you’re looking at Shopping rather than Search campaigns, or if your report is in another language).

  • The Total row gives you a report of your and your selected competitors’ performance (alongside your selected stats) for all devices. This uses data from the “Auction Insights” sheet.
  • There are then three rows for devices, using the names from the “Auction Insights By Device” sheet. Putting a “Yes” for these rows gives you a report of your and your selected competitors’ performance (alongside your selected stats) for the named device.
  • The last row is Compare All Devices, which gives you your total average performance and performance segmented by device. This report does not include competitor data.
  • You can’t make a Compare All Devices report for columns like “Position above rate,” as they don’t have any data on your performance.

And then run the script!

When you’re all ready, hit the “Click Here To Generate Reports” button. You’ll need to give authorization the first time you do this so the script can run. Your reports should all be generated, one report per sheet. If there are any issues, there should be a message box to say what the problem is.

Note that if you’ve run the report before, it will delete and remake any of the reports you’ve selected — so make sure you save the output somewhere!

If you’ve made a load of sheets, and it’s all too much, you can delete everything except the template sheets with the “Delete Reports” button.

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