Thursday, June 30, 2016

SearchCap: Dynamic search ads, Google Keyword Planner & e-commerce SEO

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Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Industry

Link Building

Local & Maps

Search Marketing

Searching

SEM / Paid Search

SEO

The post SearchCap: Dynamic search ads, Google Keyword Planner & e-commerce SEO appeared first on Search Engine Land.



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Google says Dynamic Search Ad targeting will soon get better

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Google announced it will be adjusting how Dynamic Search Ads are triggered over the next few months.

The goal is to improve ad relevance on queries. From the announcement:

For example, ads that point to a landing page about iced coffee makers will be less likely to show for less relevant searches like “iced coffee.”

As the updates roll out, performance may fluctuate, says Google. You’ll want to keep an eye on the search terms report even more vigilantly than usual with DSA campaigns during the transition period to see how query matching is affected.

The post Google says Dynamic Search Ad targeting will soon get better appeared first on Search Engine Land.



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Want a Bigger Marketing Budget? Optimize Your LTV to CAC Ratio

Almost every head of marketing, whether they are a CMO, VP, or Director of Marketing is thirsty for a larger marketing budget. With more money to spend, marketing can (theoretically) drive more growth.

But all too often marketing budgets are set without much rhyme or reason – there tends to be a huge correlation to how many sales were made in the previous month or quarter, or worse yet they are set as a percentage of the company’s revenue. This is particularly common in product driven SaaS organizations. But for growth-oriented companies, these means of setting marketing budgets are simply not serving your growth agenda appropriately.

How much do SaaS Companies invest sales and marketing?

Take the chart below as an example. Based on a sampling of 300+ SaaS companies with greater than $2.5mm in revenue, the median sales and marketing spending as a percentage of revenue is 32%.

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Image Source

Does this mean all SaaS companies should simply set their sales and marketing budgets at 32% of their revenue? Absolutely not. There are a number of companies spending as much as 43% of their revenues on sales and marketing, with these companies achieving growth rates of 80%+.

While some of these companies may be spending so aggressively because they are heavily funded and are looking to capture market share, the companies that are the true darlings of the SaaS space are those that have such a strong ratio between the Lifetime Value (LTV) of their customers and their Customer Acquisition Cost (CAC) that they’ve built a compelling case to pour more dollars into their customer acquisition engines. They’ve built Ferraris and have a valid reason to believe that additional sales and marketing spending will keep their growth rates accelerating.

In your quest to obtain access to more financial resources, it’s the marketing leader’s job to educate the rest of the organization. And simply put, the idea of a “marketing budget” is outdated if growth is truly what you are after.

The Formulas Your SaaS Company Needs

Instead, you have two levers at your disposal – both of which can be optimized, and both of which are not typically considered areas of your business that marketing alone should own. The Lifetime Value (LTV) of your customer is impacted by many factors, including but not limited to:

  • Sales selling to buyer personas that have the best chance of being successful with your product
  • Product organizations delivering truly valuable features that make the product “sticky”
  • Customer success teams working with your clients to make them successful after purchase
  • Marketing developing pricing and packaging that pushes longer term contracts over month-to-month agreements.

The formulas:

Lifetime Value (LTV) = Average Customer Lifetime X Average Revenue Per Account

Average Customer Lifetime = 1/churn rate (expressed in months or years)
Ex: 1 / 5% monthly churn = 20 month average customer lifetime

Average Revenue Per Account (in a given period) = Total revenue /total customers added

So for example, if last month you made $200,000 in revenue from 25 customers, your calculation would be $200,000/25 = $8,000.

And if customers stay with you for an average of 20 months, you multiply 20 x $8,000 and reach the lifetime value of $160,000. So the cost to acquire a customer (CAC) should be no more than $53k. ARPA = $200,000/25 = $8,000

In this example 20 months X $8,000 = $160,000 LTV

Just as there are many ways to extend your customers’ LTV, there are also a number of different strategies that you can employ to lower your Customer Acquisition Cost (CAC). Marketing can focus on more cost effective lead generation strategies like organic search, conversion optimization, and developing customer advocates. Sales teams can learn to more efficiently move prospects through the customer acquisition funnel and can do away with expensive events and client dinners in lieu of more cost effective inside sales techniques.

To calculate the cost it takes to acquire a customer, you simply divide the total sales & marketing spend by the number of customers added in a given period. So if you spent $100,000 in a year and acquired 10 customers during that time frame, your CAC would be $10,000.

As a general rule of thumb, a SaaS business with a LTV:CAC ratio of 3:1 is considered healthy – meaning you get $3 in customer revenue for every $1 you spend to acquire them. If you have this ratio or better, you have a customer acquisition engine that is performing well. It is important to mention that this is simply a benchmark – not a magic bullet. This ratio had held up well and provided a valid target at a number of companies I’ve worked with, but every company’s unique situation in terms of funding, growth rate, burn rate, and business goals should be considered. Never put all of your eggs in one basket by looking at any SaaS metric in isolation.

3:1 Ratio is Your Benchmark for a Higher Marketing Budget

With a ratio of better than 3:1, you have a strong argument for investing more money in customer acquisition programs if maxing out your growth potential is your objective. You can make a simple argument to the CEO by saying, “we know that for every $1 we spend to acquire a customer, we get $3 back in revenue.”

So it’s the job of the marketing leader to relentlessly look for ways, across the organization, to lower customer acquisition costs and extended the lifetime value of the customer. If you’re able to do so, you’re making a compelling case for marketing to be given access to whatever financial resources are available, whether you’re a funded or bootstrapped company.

In fact, a strong LTV:CAC ratio is one of the most important metrics you can show if you are trying to raise funding. In my opinion, perhaps the most valid reason a SaaS company should raise funding is if they have a very healthy LTV:CAC ratio and their growth is only limited by access to capital.

Gone are the days of marketing leaders waiting until after a big sales month to nervously ask for an increase in marketing budget. And gone are the days of the marketing leader advocating for marketing spending to represent a larger percentage of the company’s revenues. Relentless focus on increasing customer lifetime value and decreasing customer acquisition costs will blow the top off or your marketing budget (as it should!) indefinitely.

About the Author: Geoff Roberts is the Vice President of Marketing at Bizness Apps. Bizness apps is an app building platform used by small marketing and design agencies to build mobile apps for small business clients.

Learn how to drive more conversions with “The Digital Marketer’s Guide to Call Attribution”

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Thanks to smartphones and click-to-call, consumers are responding to digital marketing by calling businesses by the billions.

This guide from DialogTech will explain why call conversions have become so important to the success of digital marketing and introduce you to call attribution software – what it is, how it works, and its benefits for digital marketers. It also provides a self-assessment and tips on how to select the right call attribution platform for your business.

Visit Digital Marketing Depot to download “The Digital Marketer’s Guide to Call Attribution.”

The post Learn how to drive more conversions with “The Digital Marketer’s Guide to Call Attribution” appeared first on Search Engine Land.



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What the heck is going on with Google Keyword Planner?

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First there were the error notices that users have to have an active campaign, not just an AdWords account to access Keyword Planner. Then came combined search volumes for close variants.

A Google spokesperson has confirmed with Search Engine Land that users do not have to have an active campaign to use Keyword Planner. On social media, Google told users that the error was the result of a technical issue that was being fixed. When Keyword Planner launched inside AdWords in 2013, replacing the open Keyword Tool, it got a cool reception. So there was alarm when some users got the error message telling them they’d also have to have an active AdWords campaign to use it. The error didn’t affect all accounts; still it got people speculating whether it just a glitch or Google backtracking. Either way, for now at least we can move on.

So, to close variants and the resulting combined search volume results. Google isn’t commenting the move; we asked. Close variants grouping is not necessarily unexpected — Google replaced exact match targeting with close variants in ad campaigns in 2014 — and yet it is often inconsistent.  Sometimes plurals are grouped, sometimes they aren’t. Sometimes acronyms and abbreviations are grouped with their full phrase, sometimes not. Sometimes search volumes for synonyms are combined, other times not. Sometimes combined words and misspellings are grouped, other time they are not. And apparently we search for dogs and cats at the same rate.

Here are just some examples of oddities I’ve found:

Scenario Search term Avg. monthly searches
Plural treated the same. cat 3,350,000
cats 3,350,000
 –  –  –
Plural treated differently seo service 6,600
seo services 27,100
 –  –
Same volume for abbreviation pay per click 135,000
ppc 135,000
 –  –  –
Then different volumes for abbreviation and synonym search engine marketing 12,100
search marketing 2,900
sem 368,000
 –  –  –
Some combined words get different volumes, some don’t car wash 550,000
carwash 550,000
dog walker 22,200
dogwalker 2,900
auto body shop 49,500
autobody shop 2,400
 –  –  –
Plural and abbreviations reported separately cfp 110,000
cfps 4,400
certified financial planners 480
 –  –  –
Spelling choice reported separately financial advisor 74,000
financial adviser 6,600
 –  –  –
Not measured as synonyms ecommerce business 8,100
ecommerce company 4,400
ecommerce firm 110
Synonyms and word order measured separately remarketing 22,200
retargeting 18,100
remarketing adwords 2,400
adwords remarketing 1,600

What does this mean for search marketers?

First, it’s a good reminder that the search volumes (and estimated CPCs) in Keyword Planner should be seen as directional signals, not hard facts. Second, if you’ve been benchmarking certain keywords and/or keyword groups over time, you’ll may or may not see shifts in historical reporting. Third, sometimes you’ll get granularity, sometimes you won’t. Which brings us right back to point number one: yes, it’s kind of annoying some keyword variations are grouped and some aren’t, but it might offer some directional insight into when granular targeting could make more of an impact in your efforts.

The post What the heck is going on with Google Keyword Planner? appeared first on Search Engine Land.



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SMX Advanced recap: Using Paid Search & Social Together to Deliver the Ultimate Knockout Punch

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As always, SMX was chock full of new ideas and actionable content. One of the struggles that many media teams face is the disconnect between the digital strategies that one team owns versus the strategies being implemented by teams that are responsible for other digital media types. This particular session brought together leaders in paid search and paid social to provide insight into:

  1. Proven ways to bridge the knowledge gap between teams.
  2. Building a cohesive strategy.
  3. Working in tandem to deliver results.

Maggie Malek, Head of PR & Social at MMI Agency

Malek kicked off the session noting that ad blockers are on the rise and that the key to getting around ad blockers is to put people before efficiency. In other words, putting in the time to create useful content pays off. In order to do that, Malek emphasized that search and social teams need to work together.

To truly maximize combined efforts, it’s important to understand the role of search and social in the buying cycle and to make sure that the teams work together closely. Her slides included a process for working together from an agency-partner kick-off all the way through launch, to ensure that both teams were in lockstep. In addition to the process, she also detailed the information that each team should plan to share throughout the project.

After covering project logistics, Malek underscored the importance of creating the best experience possible. Her approach is a three-step process: Discovery, Campaign Creation and Optimization.

The discovery phase is all about understanding the consumer. Malek suggested parsing out demographics from current followers and creating personas.

Second, campaigns are created based upon the personas and what each of the persona’s interests. Interests are important not only for targeting but for messaging, as well.

Once the campaigns have enough data, you can adjust your settings and audiences based upon your learnings (the optimization phase).

Jon Kagan, Sr. Director of Search & Biddable Media at Marc USA, and Tara Siegel, Sr. Director of Social at Pepperjam

Kagan and Siegel tag-teamed the second part of the presentation. They kicked off their talk by noting that search and social crossover is all about the audience.

Like Malek, they reiterated the importance of understanding your target market’s interests so that you can deliver the most valuable content possible. Siegel called social media an omni-channel optimizer and walked through the potential uses for leveraging social to improve performance in other channels and also highlighted social’s value throughout the buying cycle. In addition, she shared targeting options and noted that audience insights are a valuable way to learn about your consumers so that you can create your messaging.

Kagan reiterated the value of understanding the best-suited audiences to target, as well as excluding audiences that aren’t the right fit. He also illustrated the value of measuring and taking advantage of increased brand awareness created by television ads. Kagan and Malek went on to share case studies illustrating the lift in performance when search and social were used in sync.

The post SMX Advanced recap: Using Paid Search & Social Together to Deliver the Ultimate Knockout Punch appeared first on Search Engine Land.



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How e-commerce SEO matters in strategic redesign of web shops

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Baking a cake is easy — when you use all the right ingredients from the beginning!

But just imagine how it would be if you mixed the batter, poured it into a tray, sprinkled icing sugar all over it, and were just about to pop the creation into the oven… when you remember that you forgot to add eggs!

You’d have to do either bake it without the eggs, resulting in a flat and crumbly cake, or you’d have to start over again from scratch, this wasting valuable time, energy and ingredients.

Sadly, many Web shops and online businesses build their website in the same way. They neglect to involve SEO professionals early in the design process, and then expect to hire an SEO specialist to wave a magic wand over it and make the site rank well on Google.

It doesn’t work that way.

You should aim to build your website right the first time. I see so many sites underperform their potential or get a wrong start because they ignored the importance of SEO during the planning phase. It leads to frustration, wasted time and inflated budgets.

SEO can’t be overlooked

If you wish to maximize sales and revenue from your Web shop or e-commerce website, you must understand that SEO is of critical importance. Smart e-commerce players get SEO consultants involved early. They realize that high organic search rankings cannot be achieved with SEO tactics applied late in the web development process.

Even before you have finalized your information architecture, website structure and design, content organization and content publishing strategy, you must start thinking about how SEO will be integrated into each of these steps.

Why is this so important? Your site design (or re-design) can have a dramatic impact on your search engine visibility, and therefore on your website traffic and sales.

Some business owners, after enjoying good search engine rankings for a prolonged period of time, start thinking about it as a permanent feature that will continue forever. That can be a dangerous attitude.

Remember, you don’t own your rankings on Google or other search engines. You must constantly defend what you already have (rankings, traffic, sales, customers, conversion rates, everything). Google owes you nothing!

It doesn’t matter that you’re the biggest company in your market, or that you dominate offline market share. When it comes to the Web, everyone starts off equal… and effective SEO is one thing that can set you ahead of the pack.

SEO strengthens your team

Many inexperienced business owners think an SEO consultant only does keyword research and suggests ways to rank pages on those search terms. But the role of a specialist is much greater than that when it comes to e-commerce SEO.

Your SEO consultant will help improve the user experience in ways that go far beyond just keywords and ranking tactics. A good SEO expert will be a precious asset who reinforces your team of information architects, web developers, user interface designers, website designers, and content marketers.

Yes, it all begins with keyword research and analysis. But while an average SEO guide might help you find keywords with high search volumes, a true expert will use the data to help you understand your customers on a deeper, more personal level.

You’ll be able to discover:

  • which problems your clients find most troublesome
  • what solutions they are searching for
  • when and where they expect to be offered these options
  • how you should communicate with them

… and a lot more.

Once you have established a clear picture of user intent, it becomes easy to tailor your website and product offerings to match your customers’ needs optimally. Your conversion rates will improve, profit will soar, and customers will be delighted by what they find on your online store.

SEO will boost the effectiveness of other components of your Web presence and your marketing efforts. The synergy will strengthen your team and grow your business faster.

Here’s what SEO will do for your web shop

  • Keyword research and analysis, in combination with other analytics and data, can help you forecast sales, profits and ROI.
  • You’ll know what to prioritize and execute first, what to focus on next, and which other things to put lower down the list (or even avoid completely).
  • It will ensure that you build your website right the first time, without making costly mistakes that take time and resources to fix.
  • You’ll build a website that’s future-proof, taking into account trends and shifts that will become relevant and important only a few months or years later.
  • Instead of starting over from scratch every budget year, or whenever you re-design your site, you’ll be able to build upon existing strengths so that your web shop grows more powerful with each iteration.

To make this happen, however, SEO must be involved early — long before your website is launched! Your SEO practitioner should be involved in decisions such as which e-commerce platform you use, what your website structure looks like, how your website is designed and coded, and how your content is produced.

But isn’t SEO included in the platform?

A common misunderstanding arises due to self-styled “SEO-friendly” platforms and content management systems (CMS). You should be aware that SEO is not included in any e-commerce platform when it ships.

Generally, all “SEO friendly” means is that the platform or CMS makes it easy for someone with SEO expertise to implement necessary SEO elements such as optimized page titles, custom meta descriptions, canonical tags, 301 redirects, image alt tags, optimized URL slugs, web analytics tags, etc.

Don’t expect a vendor to throw in “readymade SEO” that works out of the box. SEO is a discipline in its own right. It is specialized work that requires knowledge of how search engines crawl and parse web pages. Typically, a custom approach is necessary — one that’s unique to your particular needs, goals and situations.

E-commerce SEO in particular has some unique twists and tweaks that only an SEO specialist with years of hands-on experience in the field can implement correctly. (I have listed some of them in an earlier article I wrote for this site.)

What’s the key takeaway message from this article? Get SEO right — the first time. The way to do this is by involving an SEO consultant early in the process and planning the various elements of your Web shop. That’s the way to e-commerce success.

The post How e-commerce SEO matters in strategic redesign of web shops appeared first on Search Engine Land.



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Google Maps Android users get multi-stop directions & new Your Timeline features



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SMX Advanced recap: Dr. Pete’s Guide To The Changing Google SERPs

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For those of you unfamiliar with him, Dr. Pete Meyers is a marketing scientist over at Moz. He is responsible for building the MozCast and likely as a byproduct of that has spent a lot of time examining all the different changes to Google SERPs.

Local and social have been huge parts of the constantly changing Google SERPs and will continue to be for the foreseeable future. The average SERP can have 5+ different features just as a rule, with the local pack, knowledge graph, AMP and in-depth articles being increasingly common.

In fact, mobile SERPs have moved so far away from the traditional 10 blue links, it’s not even worth thinking of them in that framework anymore. And since Google seems to think they can offer a better and more information-rich mobile experience than in websites, that isn’t likely going to change anytime soon.

Title tags

Probably one of the most salient points about SERP features for SEOs is the ever-changing title tag length. The number of characters appearing in search engine listings keeps changing. Additionally, Google continues to rewrite title tags in some cases, which could impact your click-through rate from search.

Dr. Meyers recommends to shoot for less than 60 characters, but don’t obsess over it. Interestingly, most people assume mobile displays shorter title tags; however, listing titles are two lines on mobile, so they are often showing longer title tags.

New features look strong

Google recently announced rich cards, “a new Search result format building on the success of rich snippets.” Similar to rich snippets, rich cards use structured data markup to make SERPs more visually engaging.

While these are being rolled out slowly and to select industries, they highlight Google’s continued interest in using structured data to create “better” SERPs. Google is trying to turn even unstructured data into SERPs features, and you can see these in answer boxes and other featured snippets. SEOs like to poke fun at all the examples where they do this wrong, but they are increasingly getting it right.

Speaking of the answer box, this is a powerful feature that can take you from ranking in position #10 to being the first piece of info on the SERP. Dr. Pete believes this is something all SEOs should be thinking about (I agree). When you change devices, answer boxes become even more powerful. For instance, they take up a significant amount of real estate on mobile, and if you are using voice search and there is a featured snippet, Google will read it back and source it from the website (e.g., “according to Moz”).

Another relatively new feature is Accelerated Mobile Pages (AMP). With the continued growth of mobile search and ads, it makes sense for Google to continue to drive what they feel is a better mobile experience for their users. This illustrates Google’s thinking when it comes to mobile first design.

With so many changes coming to Google’s search results, it’s helpful if you think of all these new SERP features and changes as “search units.” It’s important to see these as opportunities and look towards how you can get your (or your client’s) company included in them. That will hopefully alleviate some of the doom and gloom!

See Dr. Pete’s full presentation below:

The post SMX Advanced recap: Dr. Pete’s Guide To The Changing Google SERPs appeared first on Search Engine Land.



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Leverage the power of IBM Watson in your AdWords campaigns

watson-1920In 2011, IBM Watson competed on Jeopardy! against the two reigning champions and easily took the first place prize of $1 million.

While that was some amazing marketing, the real prize was the technology developed as part of that effort. I suspect IBM has slowly been working that technology into its products, but it is also available directly as an API. If you’ve read any of my other posts, you know where this is going. Today, I’m sharing the script library I put together to leverage IBM Watson’s technology in my AdWords account.

One of the APIs available in the Watson Developer Cloud is called Alchemy Language, and it provides a set of endpoints to help you pull information and parse text from URLs. It can do things like automatically pulling dates, authors, concepts and keywords from a webpage with just a simple call. That last one sounds like it would be a great tool to add to our keyword research toolbox.

The example they give in the documentation is based on analyzing a Twitter feed for relevant keywords, but we can send in any URL we want. If you’re an agency, maybe you could leverage this API to make sure your customer’s keywords are relevant to the landing page they’re linking to. If you’re running your company’s campaigns, maybe you could analyze a competitor’s content to find keywords you might want to compete on as well.

One thing to note is that this is tool does not try to replace Google, so the keywords and topics Watson says are important will be slightly different than what Google says. At some level, both companies are trying to analyze text for topics and keywords, but there’s no doubt they are doing it very differently.

The Alchemy Language API is incredibly easy to use, but you will need to sign up for a developer token to call it. IBM has a free tier, which is plenty for what we are doing here, but of course, you can always pay for additional quota if you need to. At the end of the sign-up process, you will get something that looks like this:

Those credentials are what you pass to the library to make the calls. Here’s the library you can paste into the bottom of your AdWords Scripts for accessing this API. I’ll provide an example for using it at the end of the post.

It’s only a few lines because I am dynamically generating the functions for each endpoint. That means that anytime you see something like “POST /url/URLGetTypedRelations” in the docs, you can call it from your script code like “watson.URLGetTypedRelations(config)” and it will return the response already formatted as an object.

Here’s an example of parsing one of my old blog posts and finding the list of keywords that are related.

Running that code in your account won’t make any changes, but should print out something like this below to help you get familiar with the library.

And that’s all there is to it. Now you should be able to combine this with some of the other AdWords Scripts out there to find keywords related to your own landing pages or someone else’s. There are a few other endpoints on that list that might also be interesting, such as URLGetRankedConcepts or URLGetEmotion, but I haven’t played around with them too much.

The post Leverage the power of IBM Watson in your AdWords campaigns appeared first on Search Engine Land.



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Google now offers real time earthquake information in search results

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Google announced they are now showing richer earthquake related information right at the top of the search results for earthquake related queries.

They want to give people who feel a tremor quick and authoritative information about what they just felt. Google said the “information will include a summary of the size of the quake, a map of the affected areas, and tips to safely navigate the aftermath.” In addition, the Google “map will show areas that shook with various intensities (known as a shakemap), so you’ll be able to quickly assess the reach of the earthquake as well as its epicenter.”

In addition, Google will also show you safety tips and also show you the estimated damage hours or days after the event.

You can try it yourself by searching for [earthquake] or [earthquakes near me].

Here is a GIF of it in action:

google-earthquake-results

The post Google now offers real time earthquake information in search results appeared first on Search Engine Land.



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Spotted in Google PLAs: “Special Offers” filter & an ad that links directly to a new Google Shopping page

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Google is constantly testing and iterating on how it displays product listing ads. The team at CommerceHub spotted two new variations this week. In one, a “with Special Offers” filter option appears in a product card unit. In another, a single product listing ad links to a landing page on Google Shopping that’s formatted like an expanded version of a typical product card unit — that’s what Google calls the product ad format that looks like Knowledge Graph panels).

“With Special Offers”

On a search result for [amazon fire], a “with Special Offers” option is selected by default. Oddly, the first listing for Best Buy has no offer associated with it. The special offers shown include free shipping, no tax and used – so these are not merchant promotions.

with special offers pla product card google shopping ad

Selecting “Item Only” from the drop down removes “with Special Offers” from the product title and a new product image is shown. The two products listings highlight “used” and “no tax”, so it’s unclear to me exactly how these are getting separated. Send me a tweet if you know of have ideas.

with special offers item only drop down google shopping

Google has included feature filters like the 8GB option in the Amazon Fire product card unit, and more elaborately for products like the iPhone; see below.

google pla product card units with feature filters

 Single PLA Links Directly To Google Shopping Landing Page

Another variation CommerceHub found was a product listing ad that doesn’t include any retailer listings and instead links to a Google Shopping landing page that is essentially an expanded version of the product card units like the ones shown above that show up on the main search results pages with retailer promotions and links, reviews, related products, maps to nearby stores and more. In fact, this page flows a lot like an Amazon product page.

A search for the EAN of a Prada perfume includes a title, reviews snippet and product image.

google pla that links to new google shopping landing page

Here’s what the top of the landing page from that ad looks like on Google Shopping on desktop.

google shopping landing page for specific product

On mobile, the experience is a little strange, but it prioritizes access to reviews above retailer links. Whereas on desktop, clicking anywhere on the ad unit brings you to the top of the landing page, on mobile, only the “Reviews” links are clickable. Here’s what the ad looks like when expanded. Click on the “Reviews” links and you’re taken to that section of the product landing page, below the retailer listings.

google pla product ad unit mobile

This isn’t the first time Google has tested driving brand searches directly to Google Shopping pages rather than to retailer or brand sites. In 2014, Google tested a PLA unit that showed category options for David Yurman jewelry, in one example. Clicking on any of the options brought users to a filtered page on Google Shopping.

The post Spotted in Google PLAs: “Special Offers” filter & an ad that links directly to a new Google Shopping page appeared first on Search Engine Land.



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Search for Okay Google commands available in Google Search App

Searchers and users are talking to their phones more than ever and sometimes you’d be surprised what your phone understands. That is why Kristijan Ristovski designed ok-google.io to give you a searchable and browsable list of 150 commands and 1000+ variations of Okay Google voice commands you can say to Google.

This is probably not even the full list he said, he said he will continue to update the list with more and more commands as he discovers them.

Here is the list of the categories of Google voice commands you can find this web site: People & Relationships, Time, Weather, Stocks, Conversion, Math, Device control, Definitions, Alarms, Calendar, Gmail integration, Google Keep & Notes, Contacts & Calls, Messaging, Social apps, Translation, Reminders, Maps & Navigation, Sports, Flight & Travel, Web Browsing, Movies & TV Shows, Easter eggs, Music, and Timer & Stopwatch.

Here is a screen shot of part of the site:

ok-google-list

Give it a try yourself at ok-google.io.

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Wednesday, June 29, 2016

SearchCap: Shopping campaigns, common SEO mistakes & a product search survey

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Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

  • SEO? SEM? SMX East has you covered.
    Jun 29, 2016 by Search Engine Land
    One thing is certain: profound changes are coming to your profession, whether you’re an SEO or SEM. This year’s SMX East agenda was created to ensure that you’d succeed in spite of the dramatic developments in organic search marketing and paid search advertising.
  • Shopping campaigns: Play like every day is a holiday
    Jun 29, 2016 by Alexander Paluch
    What’s ahead for shopping ads this holiday season and beyond? Columnist Alexander Paluch recaps a session from SMX Advanced focusing on what search marketers need to know.
  • The definitive SEO audit part 2 of 3: Content and on-site
    Jun 29, 2016 by Dave Davies
    In part two of his three-part series on conducting a thorough SEO audit, columnist Dave Davies explains how to ensure that you have the right content optimized the right way.
  • 5 more super-common SEO mistakes content marketers make
    Jun 29, 2016 by Stephan Spencer
    In a follow-up to last month’s column, Stephan Spencer addresses some more common but avoidable SEO problems for content marketers to be aware of.
  • AMP: Above and beyond
    Jun 29, 2016 by Max Prin
    Want to know more about Accelerated Mobile Pages (AMP)? Columnist Max Prin recaps a session from SMX Advanced 2016 featuring John Shehata of CondĂ© Nast and Google’s Rudy Galfi, product manager for the AMP Project.
  • Survey: Amazon beats Google as starting point for product search
    Jun 28, 2016 by Greg Sterling
    Thirty eight percent of shoppers start with Amazon, 35 percent start with Google.

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Industry

Searching

SEM / Paid Search

SEO

The post SearchCap: Shopping campaigns, common SEO mistakes & a product search survey appeared first on Search Engine Land.



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SEO? SEM? SMX East has you covered.

adv16-attendees-1920px

One thing is certain: profound changes are coming to your profession, whether you’re an SEO or SEM.

This year’s SMX East agenda was created to ensure that you’d succeed in spite of the dramatic developments in organic search marketing and paid search advertising.

Get the details on this year’s agenda.

see-the-seo-sessions-button                       see-the-sem-sessions-button

-The SMX East Conference Team

The post SEO? SEM? SMX East has you covered. appeared first on Search Engine Land.



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5 Steps to Recovering from Low Landing Page Conversions

Landing pages are intended to be simple and straightforward – a single page designed to get a specific audience to take an action.
Marketers use landing pages to get people to:

  • Make a product purchase
  • Opt-in to get a promotional product like an ebook or report
  • Request more information or a consult
  • Urge an audience to subscribe

You’d think that creating a page for such simple tasks would be easy, especially when you consider the wealth of tools at our disposal for building out landing pages.

And, in fact, the act of producing landing pages is actually not complicated – at least, until you factor in the human component of your audience.

People, the ones you want to get to take a specific action, muck up the entire process and make landing pages much more difficult.

There’s no specific way to design or configure a landing page to ensure it’s going to perform a certain way or deliver favorable conversions.

All you have is your research and whatever knowledge you may have picked up about copy and landing page best practices, so you go on intuition.

You’re not alone in that. Over 60% of marketers optimize sites based on intuition alone.

Then the testing starts. And despite everything you feel you’ve done correctly, you go through what many others experience: lackluster conversion rates.

There are a lot of changes and tweaks you can make, but don’t approach your landing page like a master control panel where you start pulling levers and pushing buttons blindly.

There are 5 key areas where you can start making small challenges to positively influence your conversion rates.

1. Trust Signals

Simply put, if you don’t have trust, then you don’t have sales. You may have been funneling traffic to your landing pages as a result of lead nurturing, but chances are you’ve got some fresh landing page traffic made up of people who have no idea who you are.

Even if you’ve been nurturing your leads via email and building a relationship, you still need strong trust signals to boost the confidence of your audience and help tip them over into a conversion.

perry-marshall-endorsed-trust-signal

Social proof

Social proof tells your audience that you can be trusted because other people have trusted you and made an investment of time and/or money. If you’ve got the attention and business of these other people, then you must be credible to some degree.

Some of the most common ways of adding social proof to a landing page include highlighting social shares, number of purchases, subscriber counts, or social followers.

Supplier/manufacturer affiliation

If you partner with any brand, be it a major organization or an influencer, getting their name or logo on your landing page creates an affiliation in the mind of the audience.

The audience will perceive you as more trustworthy and credible because you’re working with X brand, which must mean that X brand trusts you.

You’ll see this a lot with brand mentions that include “As seen on” logo placements.

Third-party certifications

They may not seem like much, but certifications can put a lot of people at ease, especially if you’re asking them to give you money or personal information. Using third-party certifications such as the Better Business Bureau and VeriSign create a perception of authority around your landing page and brand.

Testimonials

Testimonials are another form of social proof, and are one of the strongest trust symbols. According to Nielsen, 83% of consumers trust recommendations from people they know, and 66% trust consumer opinions posted online.

If you can, share the full details from customers, including their name and city if they’re comfortable with it. Because it’s easy to fake testimonials (and many online consumers know it) it pays to be as transparent as possible.

most-trusted-ad-formats

2. Fix Your Call to Action and Make it Obvious

Remember what I said above: your landing page has a single goal. The only way you’re going to get your audience to take action is if you make that goal 100% clear to the people landing on your page.

If you don’t have your call to action where it’s visible, above the fold, then it’s virtually impossible to direct people to take action.

The reason for this is because most people spend less than 15 seconds on any given web page, which means most won’t even bother scrolling. They’ll glance, their brain will decide whether you’re relevant or not, and they’ll bounce.

If you hide your call to action below the fold, bury it in clutter, or don’t make it stand out, then you’ll lose a considerable amount of conversions.

lean-startup-landing-page

Eric Ries’ Lean Startup keeps the call to action above the fold and clearly visible.

Everything your audience needs to make a decision should be above the fold, but don’t necessarily try to put all of your content above the fold.

Likewise, it takes more than the placement of the call to action to make it effective. It also needs to be compelling.

Use power words

Avoid using corporate babble and industry jargon. Stick with practical language and power words that are proven to compel people to take action.

Use active language

Remember that your call to action is telling your audience to do something. Use verbs that inspire that action, such as “Join,” “Subscribe,” “Download,” etc.

Make it stand out

You want your call to action to stand out from everything else on the page, but you also want it to be consistent with the design and theme.

Tim Ferriss uses a great CTA design that clearly shows his audience where to begin.

4-hour-workweek-landing-page

I also want to point out the trust signals he uses on his landing page.

Use brevity

The best CTAs say the most in the fewest words, so limit them to around 90-150 characters. That’s about 5-7 words. If your call to action is too long, then you lose the hook, and if it’s too short, it may not clearly convey what step visitors should take (or why.)

Make it personal

Avoid using broad calls to action like “Start today.” Instead, personalize it to the user so it reads more like “Start your trial today.”

my-perfect-resume

3. Remove the Ability to go Elsewhere

Clear navigation and links are great to use in your content marketing and on your website to help you expand on concepts and help the audience get to a destination, but they don’t belong on your landing page.

Your landing page is the destination.

You never want to give visitors the ability to click out of this endpoint in your funnel. Remove the navigation from your landing page, and avoid adding links to your content at all costs.

no-navigation-variation-page

I also recommend adding in an exit pop-up that will appear based on user behavior, such as if the user moves their mouse toward the top of the browser. This pop-up should encourage them to stay and focus their attention on the main call to action.

social-triggers-get-subscribers

4. Add Visual Engagement

If you’re getting great traffic but the conversions are low, try to incorporate visual elements as a way to improve engagement and keep the attention of your audience.

People who view video are almost 2x as likely to make a purchase, and, according to another study, the addition of video to a landing page can increase conversions by as much as 80%.

video-crazy-egg

Even if you can’t create high-quality video content, you can still use relevant images to seal the deal with your audience. Include high-definition product photos, illustrations, or quality screenshots for digital services that show some behind-the-scenes product/service use.

cheezburger-showcase-your-humor

Think like a shopper – people often want to pick up, look at, and handle a product before they purchase it. Visuals make the audience feel like they’re doing just that. This is why e-commerce sites rely on detailed and numerous product photos to help sell their goods.

5. Improve the Copy

Your copy consists of every written element on your page, especially the headlines. It should be compelling, free of errors, and written in a way that makes an emotional and psychological connection with your target audience.

It also needs to be presented in a way that’s easily scannable, with the most critical points standing out with formatting and design elements like bullets and callouts.

money-like-an-expert-landing-page

I can’t tell you what you should say – that’s going to be based entirely on your audience and what they need to hear, so that’s where your own research comes into play.

Test Everything You Do

Every change you make is going to have some kind of an impact on your conversions. Hopefully you’ll see a lift in conversions, but it’s possible for a change to cause them to drop.

That’s why testing is so important. There are two ways to test the work you’re doing.

A/B testing lets you pit two elements against each other so you can test one or two updates, such as a headline or call to action. Once you have a winner, you can test again or move on to another element.

Multivariate testing lets you evaluate a larger number of changes across your page at the same time, helping you find the best combination. It’s more complex to do, and many marketers prefer A/B testing over this method, but it can get you through testing a lot of changes more quickly.

If you’re getting low conversion rates, you don’t need to scrub it and start over. Make small, strategic changes to your copy and calls to action, and monitor your performance using the recommendations above. With the right approach, you should begin seeing substantial lifts in your conversion rates.

What kind of changes tend to bring you the best results with your landing pages? Share your success with me in the comments.

About the Author: Aaron Agius is an experienced search, content and social marketer. He has worked with some of the world’s largest and most recognized brands to build their online presence. See more from Aaron at Louder Online, their Blog, Facebook, Twitter, Google+ and LinkedIn.

Shopping campaigns: Play like every day is a holiday

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Shopping campaigns are becoming a major source of website clicks and revenue during the holiday season, and the “Shopping Campaigns: Play Like Every Day Is A Holiday” panel at SMX Advanced featured tips and advice from three PPC veterans: Ann Stanley, Todd Bowman, and Mona Elesseily.

Ann Stanley: Shopping ads, buy buttons, social commerce & remarketing

Shopping ads and buy buttons are everywhere. Stanley explored those areas where ads are driven by product feeds, and clicks either lead to retailer websites or convert on host platforms. Her talk was full of data insights and provided a neat map divided into three conversion areas:

Area #1: The search giants: David Bing vs. Goliath Google

Thanks to Windows 10, Bing Shopping ads share is growing (21% US, 9% UK). With Google Shopping winning by volume, Bing nearly always shows lower CPCs. In terms of conversion and ROAS efficiency, results vary heavily by vertical. Bottom line: if you target the US or UK, give Bing a try to see how effective it could be for you.

Area #2: Social commerce: growing ecosystem with many faces

Social commerce still carries the promise of incremental returns by opening the door for the impulse purchases in the digital world. Stanley subdivides the area into four main types, showing how the growth potential is backed up by a hugely diversified ecosystem:

  1. F-commerce: Retailers can offer their products within the Facebook environment. Shoppers can browse through the retailer’s product tree, liking and commenting on products as they go and putting them into a Facebook cart with checkout option.
  2. Buy buttons: Although Twitter has discontinued its buy button in favor of Dynamic Remarketing, other players like Facebook, Instagram and Pinterest still continue offering the ad format that allows brands to educate and sell at the same time.
  3. Dynamic remarketing: Facebook, Twitter and Instagram start the next generation of remarketing, where the shopper does not necessarily notice that he or she is being retargeted. In a nutshell: using a remarketing pixel, retailers inform the platform about what products users engaged with (looked at, put into cart, bought). They can retarget these users showing alternatives or complements to the products they interacted with — to cross or upsell. All of this is, of course, based on product feeds, dynamic ad creation and even works across devices.
  4. Social Shopping sites (Polyvore, Houzz, Opensky): These sites use peer-to-peer influence around different verticals (Fashion, Beauty, Jewellery, Home & Garden, etc.). Communities create content that inspires to buy. Merchants either directly offer their products or push these using paid features like sponsored promotions.

Area #3: Products and price buttons in display ads

Google starts using the Merchant Feed in many more areas: TrueView and the brand new Google Contextual Dynamic Creative carries product ads into YouTube videos and into the Display Network.

Use remarketing to tie channels together

To think omnichannel is the new, old marketing imperative. Wait, but how? With different channels managed by different departments, this is clearly a tough task. Stanley comes to the rescue by showing smart remarketing techniques:

  1. Retarget on Google Shopping. Try leveraging low-cost “honeypots” like educational offers (“Learn about how to…”) or open competitions (“Win these tickets / products”) to drive visitors from search, social or display to your site and create remarketing audiences in Google Analytics. Use RLSA in Shopping ads to retarget users when they express a buying intent on Google.
  2. Retarget on Facebook or Twitter. By using Facebook’s or Twitter’s retargeting tag, dynamic product ads can be shown on the social platforms, using additional audience targeting provided by the platform.
  3. Retarget on Display. Combine Google’s display campaigns for dynamic retargeting with dynamic ad units and overlay with Analytics remarketing audiences using “Target and Bid” to show display ads only to former tagged visitors.

Stanley also made it clear that a good feed management software is at the heart of being able to scale product ads across channels.

Todd Bowman: Strategies to take your holiday shopping campaigns to light speed

Bowman started to show how important PLAs have become, especially in terms of click share against text ads. For Non-Brand, it rose to a staggering 70% on Google, and 27% on Bing for U.S. paid retail clicks.

Collaborate to avoid a Death Star scenario

Given that importance, departments need to collaborate closely to succeed during special sales periods like Black Friday. As product data quality is at the heart of online sales, the Merchandising department needs to gather excellent product information from suppliers when buying the products. It is exactly that information that the Web Development needs to expose on the website.

Marketers’ task is to make sure the quality data is used properly, e.g. in the Google Merchant feed. Marketers also need to look at past data — when did clicks occur that drove sales? People are doing research for deals much earlier, and just pushing bids on cyber weekend will cause them to miss out on a lot of sales.

Shopping Ads: taking into account search query conversion probability is rewarded with more revenue and higher ROAS

When structuring Shopping campaigns, Bowman recommended analysing search queries and applying different bidding strategies: Generic queries like “Bluetooth Speaker” and a more targeted “JBL Bluetooth Speaker” may otherwise end up in the same campaign showing the same product and the same bid.

However, targeted traffic is more likely to convert and should thus be rewarded with a higher bid. That, According to Merkle, is a driver to affect the bottom line strongly in terms of revenue as well as ROAS. (At Crealytics, we focus on the same strategy and can confirm these findings.)

Brick-and-mortar stores benefit from strong click growth and high CTRs when using Shopping Local Inventory Ads — yet the value is hard to measure

When connecting offline and online, Local Inventory Ads (LIA) offer opportunities to traditional stores. Not only can a store be easily located on Google Maps, but also do LIAs provide a way for potential shoppers near the store to learn about products and availability.

Google is testing a lot of new Shopping features, including a “Buy online, Pick up in Store” currently in Beta. Bowman expects the majority of digital ads in the future be powered by feeds. Yet the biggest LIA challenge remains to track store sales and offline orders to measure the value of its clicks. At least measuring store visits is, as of now, no longer a vision, with Google offering a “Store visits” beta.

We at Crealytics also expect GTINs to play a major role in conversion attribution in the future. As Bowman notes: Google keeps being very serious about this number, rigorously disapproving products that fail to carry them in the feed after a 30-day grace period.

Mona Elesseily: Getting Better Bang for Your PPC Shopping Bucks

Elesseily provided a healthy a mix between Shopping present and future: tactics and useful tools for today, as well as an outlook on the next Google Shopping features for tomorrow.

Today: Combine Shopping with other ad formats, leverage Similar Audiences, and optimize for mobile

Combining Google Shopping & Dynamic Search Ads is a promising way to get additional shopping reach. Elesseily highly recommends to ask Google for help to set up additional DSA campaigns from the Merchant Center feed with their internal tools. Mix these with regular “backup” DSA campaigns to cover any product currently not in your feed. Bid low on the backup campaigns to avoid cannibalization, which can go up to a 25% in her experience.

As an estimated 74% of internet traffic will be video by 2017, YouTube should not be underestimated to leverage more reach. Combining Trueview for Shopping, layered with dynamic remarketing yield amazing results according to Elesseily.

In the past, “Similar Audiences” were only available for Display. But since the Google I/O Summit in May 2016, these are also available for Shopping, Search and DSA campaigns.

Intended to reach new customers, Similar Audiences are incremental and recent; audiences do not overlap with existing RLSA lists und remain 24 hours on the list only. Her bet is that you’ll have to include higher funnel audiences (e.g. cart abandoners) to get traction from Similar Audiences as lower funnel audiences (e.g. purchases in the last 30 days) will be too small to provide significant traction.

For Mobile optimization, Elesseily considers site speed a crucial factor. To get started, she recommends the official Think with Google tool, testmysite, which provides actionable recommendations customized to your site.

Tomorrow: More ad inventory, better offline attribution, conversational shopping and…

In addition to more Google inventory opening up for Shopping ads (like the image search) Driven by mobile and local initiatives, Elesseily sees online and offline growing together heavily. Beyond informing the shopper what he can expected to find in a store, better in-store attribution remains a core area of effort.

Siri Voice Search, Amazon Echo and Chat Bots will become more and more popular. This changes the way people shop today – towards something more of a conversation. Advertisers will have to find new ways on how to respond to shoppers’ questions.

On the long term, we can also expect Google Tango, an augmented reality framework, to bring new digital marketing opportunities into the game. It can project virtual products into images of the physical space in nearly real time – just think of examples like placing virtual furniture into a room to see if they fit before purchasing them.

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The definitive SEO audit part 2 of 3: Content and on-site

Content SEO on watch face.

Disclaimer: Every situation is unique. This outline of the elements of a content and onsite SEO audit discusses the common first points I look at with unpenalized sites hoping to increase their traffic. If you have a penalty or other serious issues, this list is not exhaustive and will not cover all the areas you will need to research or methods to employ.

Last month, I started my three-part series on conducting an SEO audit on your website. The purpose of auditing your site regularly is to ensure that you’re not only protecting yourself against penalties or technical oversights, but that you’re taking full advantage of the content you’re providing (from an organic SEO standpoint in this context) and that you’re “forcing” yourself to keep updated on shifts in users and terms as well as changes in the overall algorithms.

As mentioned, this audit is divided into three parts of which this is part two. Part three will be available in four short weeks. The parts are:

  1. Technical SEO
  2. Content (or “on-site”) SEO
  3. Off-site SEO

In today’s installment, we’re going to be looking at content and onsite SEO.  Last month we looked at technical SEO to help ensure that the content is given the weight and credit it’s due.

Of course, if that content is poorly optimized or if you haven’t taken the time to properly research what people want or how they’re looking for it a technically perfect site (if there’s such a thing) will still not do you much good.

So let’s dive right in and answer the question, “How do you make sure you have the right content optimized the right way?”

 1. Understand the purpose(s) of your content

The first step of the on-site optimization audit process is to divide your content into purposes and develop a strategy around each. A typical product or service site should have content geared towards one of the following three purposes:

  1. Conversions. Obviously, the most important content on your site is that which drives your conversions. This content will primarily be focused on leading people down the conversion path, and the SEO strategy will generally revolve around terms a potential customer would use when they’re ready to jump into that funnel. If you sell blue widgets, for example, these pages would target terms like “buy blue widgets” or “blue widgets online.”
  2. Informational. Grabbing users when they’re ready to enter the conversion path is great, but also important is grabbing them before they even know what they want or before they are are aware of other solutions. For this reason, most successful sites will have content focused on informational queries, targeting terms like “what are blue widgets.” Content like this is useful for bringing users to your site early in the process of — or even prior to — considering purchasing a product or service. It also serves to address questions a user might have if he or she is already on your site and unfamiliar with all that blue widgets can do.
  3. Link & social baiting. I’m going to be getting into this in far more detail in part three of this SEO audit series, but it’s important to develop content for the purpose of attracting natural links and social signals. This purpose can occasionally be combined with the informational content, but you really need to consider the format that will appeal to each user. A user looking for information may simply want a page with direct answers and various use cases, whereas a potential linker or sharer would likely be interested in something a bit more dynamic. So while occasionally a single piece of content may appeal to the two purposes, you’ll often have to create two or more pieces with the same core information to appeal to the different motivations.

To this end, it’s the duty of every SEO or site owner to audit the websites they work on to ensure they have content geared to at least these three purposes.  If you don’t it’s time to think about how to add it and what it should be. Which leads us to …

2. Keyword discovery

Man with magnifying glass looking at keywords.

There is arguably no step in the SEO process more important than keyword discovery. Many SEOs will argue that we are not in a keyword-driven universe anymore, and whether that’s correct or not, understanding what core terms have the highest volumes will guide the overall tone and wording of your website.

Keyword research will inform the targeting of key pages as well as let you know what you may be missing by illustrating terms that are searched that you may not have pages for.

There are a number of solid tools out there that assist in the discovery phase. My personal favorite presently is Moz’s new Keyword Explorer; however, if you have a lot of research to do and you don’t have a paid Moz account, it could get a little painful. In that case, you’ll likely fall back to Google’s Keyword Planner (which is still free for all users, despite recent rumors).

I tend to begin the process by querying every core term I can think of. In our example above, I would query “blue widgets” and perhaps just “widgets.” I would then think a bit outside the box and query terms that relate to my subject but are outside the specific focus. In our example, that would be terms like “red widgets” or “imaginary products.”

You then combine all your keyword data into one list, sort it by search volume, and start at the top. As you work your way down, indicate which of the three main types of content the term would be best suited to (I like using color codes).

Essentially, you’re taking all the keywords relevant to your product or service (and related products and services) and choosing whether the content type would be best suited to a conversion, an informational or exploratory user, or link baiting.

The next stage is to simply prioritize your keywords based on their value to you, ensuring that you’re building out a strategy that spans the three types of content your site needs and that you’ll be working on all three constantly. You need to schedule the development of the new content and determine how it will be added to your site.

If it’s informational or link/social bait, you’ll need to map out how it will be deployed outwardly and how you will treat the traffic on arrival. (Is the content just there to provide information and reinforce brand, or is there a plan to move visitors into the conversion funnel?)

3. Ask around

Keyword discovery is excellent in the crafting of a content strategy, but there will be holes — things you didn’t think to look up.

Get your sales and support teams (even if it’s just you) to document the questions they get asked, and research how you’re addressing these questions on your site (if you are at all). If a prospect who picked up the phone to call or emailed is wondering about something, you have to consider how many people have left your site to find the same information (did they return?) or are leaving the sites of your competitors in search of the same answers.

Once you know the questions, it’s a simple matter of researching keywords that might apply to a user in that stage of the conversion cycle and working it into your site. You’ll generally want to make sure it’s not just added to the site into a blog post, but rather as a functioning page or set of pages (“FAQs” or “Resources,” for example).

This is because you’ll want to make these pages available at other points in your conversion funnel where you might be losing people who are in search of more information. You want to keep them on your site, and you don’t want them going to sections that will distract them from getting back to their task at hand (buying your product or service).

This stage of the content auditing process needs to be a constant work in progress. You can never be done listening to your users, and you can never rest from it.

4. Titles & descriptions

At this point, you’ve redone your keywords as part of the SEO audit process. After figuring out which keywords make the most sense to target on which pages, it’s time to get to auditing your on-site SEO. So let’s talk titles and metas.

In the technical SEO audit piece, I referenced a tool called Screaming Frog. If you use it to crawl your site you’ll be able to view in it all the titles and descriptions (among many other things) and organize them by length and view them all in a list.  This gives you a quick-and-easy way to audit your whole site’s titles and descriptions at once (for most sized sites) and figure out which are too long or too short and which simply don’t read properly or attract the eye.

But how do you know which titles and descriptions are problematic, and how do you address them?  Let’s look at each individually:

Title tag

The title tag is the single most important element on your page from direct and indirect SEO perspectives.  It’s a heavily weighted page element as it’s generally what appears as the title of a search result making it the most visible element from a search engine standpoint.  Further, it impacts your clickthrough rate which there is debate over but I personally consider it an SEO factor.

The visible title tag length has changed over time but is currently 70 to 71 characters, up from roughly 50 to 60 depending on the character pixel width.

Ideal titles vary based on the content type but the quest should always be to limit the length to the visible length in the SERPs.  Title tags that display in the SERPs ending with “…” drive me personally nuts as they’re a sign that your marketing message did not get across.  There’s a reason American Express has selected the slogan:

American Express: Don’t leave home without it

And not:

American Express: Don’t leave home …

If you fail to get your marketing message or page subject into the character limits you need to rework the titles.  Worth noting, I tend to make some minor exceptions for CMS driven sites that append the company name, especially if the company name is long.  Not ideal but if your title displays with the incomplete “…” where the actual page title is fully displaying and just the full company name is not, that’s not great but if it’s the minority of site pages it’s tolerable.

Another key rule with titles is to include your main keywords in them and preferably close to the front. For my blue widget site, I would likely title the homepage:

Buy Blue Widgets Online | SELwidgets.com

For an informational page, it might appear more like:

17 Tips for finding and buying the perfect blue widgets for your love | SELwidgets.com

Which would appear as:

17 Tips for finding and buying the perfect blue widgets for your love …

Ideally, you’d get your brand in, too — but at least the searchers will see the full title of the post, and you can save the branding for when they get to your site.

Descriptions

While the description tag has no direct SEO value it has significant impact on SERP clickthroughs and thus can be counted as an indirect factor.  You have roughly 155 characters to play with.

The goal with description tags is to include the keywords in it to help ensure it’s selected to be displayed as the description in the SERP result and keep it to the visible 155 characters. Past that, the only goal is to write compelling copy that describes the subject of your page and entices the user in.

Remember always to consider where the user is at in their decision cycle when writing descriptions. If the page is targeting informational or early-query terms, like “what are blue widgets,” you want to invite users in with information, not a hard sell. If the page targets queries like “buy blue widgets,” then the description should have a harder sell and focus on value propositions. A good description for each would be:

Query: “buy blue widgets”
Description: Buy blue widgets online directly from SELwidgets.com. Free overnight shipping. Made in the USA. 10% Off until July 4th.

Query: “what are blue widgets”
Description: What are blue widgets? Blue widgets are a fictional product with a rich history of use. Find out the origins, uses and evolution on SELwidgets.com.

Titles and descriptions have always been and continue to be a balance between keyword use and SEO and click-throughs. They need to focus first on the clickability and second on their SEO value. Without both the user approval and the search engine approval, neither will be fully successful, so a balance must be struck.

5. Heading tags

Let me get a major pet peeve off my chest: Heading tags are not formatting elements.

Let me repeat and be very clear for all the theme developers and designers in the house who don’t yet know this…

Man with bullhorn shouting heading tags and not formatting elements.

Heading tags are page elements meant to separate content into sections. You can think about them like sections of a book. Here’s how they break down:

  • H1 – the title of the book
  • H2 – the chapter titles
  • H3 – the sub-section titles

There is one title of a book, just like each page should have one H1 tag. It has one purpose and is there for one reason. Give it an H1 that makes sense, put it prominently above the fold, and make it the first heading on the page. The title of a book does not come after chapter 2.

The additional heading tags should be nested inside each other according to their position in the hierarchy. Again, visually consider how a book is organized, and do the same with your heading tags. Here’s an example of a proper setup:

  • H1
    • H2
    • H2
      • H3
    • H2
      • H3
      • H3
    • H2
      • H3
      • H3

Each tag nested inside one higher in the priority.

Headings should contain keywords where appropriate, but more important is to define each section.  Let’s look at a scenario relating to the informational blue widget page above:

  • H1 – What are blue widgets?
    • H2 – The origin of blue widgets
    • H2 – The different types of blue widgets
      • H3 – Why blue widgets are more popular than red widgets
    • H2 – The history of blue widgets
      • H3 – Pre-computer use
      • H3 – Post-computer use
    • H2 – Blue widget manufacturing
      • H3 – How blue widgets are made
      • H3 – Why imaginary machines?

There’s a good use of “blue widgets,” but the focus is on dividing up the page into sections.

For those wondering about the initial rant — many designers and theme developers use heading tags as formatting elements. That is, they create a style for a heading tag and then use that tag when they want text in that style, regardless of whether it’s a heading of not.

This is a miserable thing to undo. So to any developers and designers in the crowd … please don’t do this. And if you already don’t (which explains why you’re on Search Engine Land), please accept my sincere thanks.

6. Content optimization

Interestingly, the actual optimization of the content has gotten more logical and dare I say “easier” over the years.  In the early days of SEO (let’s call that any time before 2008) we targeted keyword densities.  I still remember in 2004 knowing that 3.5% was an optimal level and if you hit it you were pretty much guaranteed a decent ranking as long as you had some type of link strategy in place.  This made for horrible copy.

Thankfully Google’s understanding of language has evolved to a point where it’s not necessary nor desirable.  This has made it easier for SEOs to write copy for visitors that the engine’s will like.  There are still guidelines to follow but they’re far more natural.

When optimizing your content you need to obey a few specific rules.  They are:

  1. Include your keywords where they make sense. There is no optimal keyword density at this stage however the engines do need to be aware that your page is relevant for the keywords and thus, they do need to be used.
  2. If you don’t have 250 words (and ideally at least 350) you probably don’t have a page. Consider combining pages or extending the content to be more complete.  Pages with less than 250 words on a large scale can cause significant issues related to thin content.
  3. Think about words that would also be on page targeting those terms and make sure to include them. Take for example a page on “A complete history of New York City” targeting “history new york city”.  This page would almost necessarily have the words “Queens”, “Brooklyn”, etc.  If it doesn’t it’s likely not complete and Google will be expecting to see them.  Your odds of ranking will go up even though the query doesn’t include those words – those words are simply deemed necessary based on their existence on other ranking authoritative pages.

This might seem simplistic but it works.  Focus on complete content that uses your keywords and terms related to your subject matter.  Don’t focus on keyword density, focus on the completeness of subject matter and user experience.

Now, we know how to optimize content but how do we audit it? That, unfortunately, is a task of time. You’re going to need to visit each page and read it as though it were your first time there.  Think about being a user and what they would expect following a link to your page and question whether you’ve fulfilled their expectations or just your own (and hint: you’re not the person you’re trying to win over).

Auditing content is arguably one of the longest individual stages of any campaign and in some cases where the site is too large, can’t be fully completed.

If you have a very large site that makes auditing each page individually unreasonable or you have a blog with content that’s a decade old and not visited then you’ll likely want to focus more on auditing your relevant and visited informational and conversion oriented pages. Then you can simply let these rules guide new content pages as they are developed.

7. Image optimization

Using your images to both build relevancy for general organic search and rank on image search is a fairly straight-forward but too-often-overlook area of SEO.  Screaming Frog is again a fine tool for pulling image information quickly and putting it all in one place though you could audit your images manually one-by-one as you’re visiting the pages to audit the content.

What you want to make sure you have done with your images is:

  1. Include your keywords in your filename but keep it to a few words. The file name should include any keywords that relate to the image.  For example, the featured image of this post has the file name content-seo-audit.jpg.  It’s simple and logical and matches the content of both the page and the image.
  2. Use alt text. The alt text is designed for screen readers so treat it that way.  Assume your visitor is blind and describe as simply as possible what an image is of.  If you want to use your keywords and it doesn’t make sense to, rethink your image selection as the alt text should always describe the image it represents.
  3. Optimize your images for size. Images tend to be larger in kilobytes than they need to be and this slows down page load times and impacts rankings.  Most image editing programs have size optimization capabilities but if not simply ensure the image is the same size as it will appear on the page and shrunk as much as it can be.  If you don’t have software that will shrink your images and strip out extraneous code there are free online tools like TinyPNG that do the trick.  They tend not to be as effective as good software but far better than not optimizing your images at all.

8. Content repurposing (not really part of an audit, but worth mentioning)

I mentioned above that at times a specific piece of content can be used for multiple purposes but often needs to be reproduced in a different format to do so.  Take for example a piece on the history of blue widgets.  If you were looking to add an informational and authoritative piece to your site on the subject it would probably look a lot like a Wikipedia article.  Essentially you’d be creating a page with a lot of information structured effectively.

If you wanted to create social or link bait content out of this subject matter however you would need to create something simpler to digest and more visually appealing.

To that end you may turn the raw facts and data into an infographic or slideshare or, if you’re Rand Fishkin, explain it in a Whiteboard Friday video and enjoy the default few thousand shares and links it’ll get. Either way, you’ve only had to do the research once then produce the content multiple times which is generally the faster part of the process.

The purpose here is not to rank both for the same query but rather to rank each for the phrases their audience would be searching and further, to appeal to a different audience and purpose entirely.  The video or SlideShare or infographic, for example, may never rank organically and may need to be nudged forward with some paid social or other manufactured push to start the ball rolling on acquiring the links and shares you’re looking for where the informational piece would be more likely to rank organically.

In the end however, you’ll have additional content that appeals to a different segment of your content purpose and because it’s based on past research it tends to be faster to produce.  When you can get wins across the board on user experience and SEO value you’re in luck and provided the initial subject applies to more than one content segment/audience – repurposing is a highly effective method for getting more done faster but keeping the quality up when done right.

Conclusion

As mentioned above, specific scenarios require specific solutions but the points mentioned here tend to work across the board and apply to virtually every site.

Properly auditing, reviewing and rethinking your content isn’t a silver bullet to the top positions but with the technical SEO squared away and now the content taken care of, next month we’ll discuss link building and with all three in place you’re well on your way if not already there.

I invite your comments and questions over on Facebook.  If you have additional points you believe should be added that apply to everyone looking to optimize their onsite copy feel free to make note of it.

The post The definitive SEO audit part 2 of 3: Content and on-site appeared first on Search Engine Land.



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