Wednesday, July 27, 2016

The Hidden Side Effects of Using Big Data to Better Understand Your Customers

When it comes to better understanding your customers, you likely leverage every possible resource from personas to mapping the customer experience journey.  For marketers, big data is a boon – it’s a gold mine of information that, to be sure, requires a bit of digging through the dirt to get to the real treasure.

Big data has been used to tout everything from customer sentiment to fraud prediction. By letting computers do what they do best, it is believed that crunching all that information can lead to some pretty significant correlations – between click streams, geographic location, and even transactional data. Tying it all together helps bring the customer service lens into even greater focus.

big-data-analysis

With that being said, however, relying too much on big data has its drawbacks.  Beyond the fact that we’re just starting to understand what’s out there and how it’s all relatable, big data should not be looked at as a marketing or customer service panacea.  In fact, there are a lot of areas where relying too much on big data to better understand your customers can have the opposite effect, like these:

Lack of Availability

Let’s say you’re shopping online for a new pair of shoes. You’re scrolling through pair after pair on your cell phone until you find the perfect pair. Unfortunately, they’re backordered.  You want to be notified when more are in stock, but you’re not sure how to do that.  You tap for customer service. You’re invited to type in your question and see a list of canned solutions.  That’s a bit too cumbersome so you look for a way to contact a representative.

Instead, you’re asked to submit your question to a helpdesk or online community. Trying to fill out a trouble ticket, you see that the service isn’t compatible with mobile. You give up in frustration. Shortly thereafter, you get an email reminding you about the item you were interested in, and asking how the company can do better.

If you’re visualizing a cartoonish response of steam coming out of your ears from anger and frustration, now you can imagine the limitations that big data has.  Perhaps the only retailer to truly get a handle on big data at this level is Amazon, and they’ve been able to integrate unimaginable reams of data seamlessly while being able to grow and scale their company with consistency.

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Amazon had to grow and scale its operations – and quickly, yet they still deliver consistently high-rated customer service thanks to big data analytics.

When the service you need isn’t available, you grit your teeth for long wait times ahead, and test your patience with the poor rep that has to look up the details of the backordered product in a sea of potential choices. The point is, Big Data shouldn’t just be pored over by analytics experts, but made available to everyone at every tier in the organization.

Rush to Judgment and Unrealistic Expectations

Big data is the foundation of a perilously-positioned scale. On one end, you have the camp that’s rigid and inflexible. Things have always been done a certain way, and the deluge of big data isn’t going to change that. These companies risk getting outmaneuvered by their more proactive competitors. They make hasty decisions that may not always be backed by data science, and then backpedal when things go south.

At the opposite end, there are those who are positively drowning in analytics. They’re so swallowed up by data that they hesitate to make any decision without consulting the numbers like some kind of oracle. They shrug off their “gut feelings” or intuition because the data doesn’t account for that.

There’s no doubt that big data is changing the way we market, but as many industry trends go, it can easily be blown out of proportion into something it’s not. People are complex, self-serving, habitual, ever-changing creatures. Trying to make sense of that is not something that can be done overnight. It requires careful planning, an understanding of the different “pools” of information the data is drawing from, and one’s own understanding of their target market to fully grasp.

Otherwise you end up with complex, complicated decisions that are impossible to predict and frustrating to implement.

Data Modeling Difficulties

In order to get the most out of big data, it has to be modeled in order to bring the value it’s so often associated with to customer service, which in turn trickles down to the customer. At its core, Big Data is raw, unfiltered and largely noise. It’s not structured, organized or clean.  The only system currently out there with the power to tackle such large scale information is Hadoop, which has been around since the early 2000s.

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Hadoop is the closest thing available to enterprise-grade big data analytics. Image source

Currently there is no user friendly, on-demand and easily implementable enterprise data modeling system. There are many ways to tackle the big data noise, however, but many data models hit common obstacles including not being able to scale accordingly or organize the data in a sensible way, and still fewer work with existing analytics platforms and CRM information.

Just having the data is no longer enough. Making it accessible and understandable to everyone is the challenge today’s modeling apps have to fix.

Pure Complexity

And finally, let’s face it, we’re only beginning to scratch the surface of what’s out there. And yet it keeps growing and growing.  Costs go down, availability of information goes up.  Despite all its lucrative potential, big data can’t replace people. When insights are gleaned from data scientists, they’re passed on to managers and then employees.  If there’s not a process in place to better understand and leverage the information you continue to gain, it’s practically worthless.

The bottom line with using big data to better understand your customers is that there’s a lot of expectations of what it can or cannot do. With such a wave looming overhead, it’s easy to want to stand back and wait.  But just as the internet itself was once looked at as being “just a fad”, so too is big data poised to completely change what we know about our audience.

Being able to turn this information into insight is a challenge – but one worth tackling. We all know what happens when there’s a rush to implement without a goal in mind.  Knowing the issues ahead of time can help you plan out a strategy that takes all of these points into consideration as you all work together toward a common goal – making sure every customer is exceedingly satisfied, again and again.

What are Your Thoughts on Using Big Data to Better Understand Customers?

Do you think big data is still in its infancy with regard to its use in customer analytics? Or do you think we simply lack the tools and understanding to make the most of it? What tools are you currently using to make sense of the data you collect? Share your thoughts and comments with us below.

About the Author: Sherice Jacob helps business owners improve website design and increase conversion rates through compelling copywriting, user-friendly design and smart analytics analysis. Learn more at iElectrify.com and download your free web copy tune-up and conversion checklist today!

Google removes special presidential candidates box that omitted Trump

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Just up to a couple hours ago, a search for [presidential candidates] in Google did not return the Republican nominee, Donald Trump, in the list.

Instead it showed Hillary Clinton and Bernie Sanders from the Democratic party and Jill Stein from the Green Party. It omitted Donald Trump from the Republican party.

Here is a screen shot I captured at 8:15am ET this morning.

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We have reached out to Google about this a few hours ago, but have still not heard back about this glaring omission.

One SEO suggested it was an issue with WikiData not listing Donald Trump as a candidate under the category for 2016 Presidential Election. But that has now been addressed, so it is hard to tell.

At this point, the candidates carousel no longer shows up for the search. It has been replaced by news stories about the omission of Trump.

The post Google removes special presidential candidates box that omitted Trump appeared first on Search Engine Land.



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The definitive SEO audit part 3 of 3: Off-site

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Disclaimer: Every situation is unique. This outline of the elements of an off-site SEO audit discusses the common first points I look at with unpenalized sites when I’m looking to enhance their profiles. If you have a penalty or other serious issues, these points are not exhaustive and will not cover all the areas you will need to research or methods to employ.

Over the past two months, we’ve pieced together an SEO audit strategy with the first two parts of a three-part series. Today, we’ll be completing the series with a look at auditing your off-site SEO.

Regular readers will remember that three months ago, I wrote about performing a manual backlink audit. In that article, we looked at the steps one can use to pull consistent and complete backlink data for a website — but we really didn’t get into what you’re looking for and why, or the many other aspects of off-site SEO that need to be considered. Today, we’re going to do just that.

If you haven’t read the other two parts of this series, you may want to; however, the order isn’t critical. The full series has looked at:

  1. Technical SEO
  2. Content (or “on-site”) SEO
  3. Off-site SEO

So, let’s get to it!

1. Google My Business

We tend to think of a Google My Business listing as a local SEO factor. It is, of course, but it’s also more than that. Anyone who knows me as an SEO writer knows I love entities — that is, I love the idea of entity metrics and calculations by Google.

I won’t get into the full details here, though I did write a piece on the patent Ranking Search Results Based On Entity Metrics back in January for those who care to know more. All that’s important to understand, for our purposes, is that Google takes in signals to determine what things are, what they relate to, and how important/relevant they are. Basically, they want to reduce everything to a value based on what it’s related to.

This is where your Google My Business listing comes in — it is the strongest identifier of you as an entity to Google.

This isn’t just an issue of having a listing, it’s an issue of having a complete listing. Ensure all of the information is complete and that you’ve provided the right category information. I’ll give you a moment while you head over to http://ift.tt/1s5Xo45 and check.

Reinforce your entity metrics.

2. NAP

Again, we tend to think of NAP (Name, Address, Phone number) as a local off-site SEO factor, and it is. However, it’s also an entity metric — and an important one at that!

For those unfamiliar with what NAP references, it’s the idea that across all points that refer to an entity’s location, website and contact details, the information should be consistent. If we think about it, if FourSquare references your business at “suite 101” and shows a phone number that begins with 800, but your Google My Business listing uses “#101” and a 250 area code, it’s very possible the connection won’t be as strong in the reinforcing of your business as the entity at that location nor any of the categories, reviews and other attributes that come with it.

There are a many NAP checkers, and while most are selling a service, they do tend to offer a free tool to see how you fare. You can use the tools and then visit the sites with issues and correct them manually, in most cases. A few free tools you can use to check your listings are:

Simply bring everything in line with your Google My Business listing wherever possible.

3. Social media

Plan your social media strategy.

I’m not discussing here whether a strong social profile is a direct SEO signal currently, so let’s not head down that path. What we need to think about is:

  • Can a strong social presence help me build other direct SEO signals?
  • As AI develops, is it likely that aspects of a social profile could bleed into the factors?

These are obviously both leading questions, as the answer is undoubtedly a “yes” on both counts. So, knowing we need “strong social profiles,” what does this mean, and how do you do it? There are a number of steps in this process:

  1. Take stock of your social profiles. Create an Excel sheet and document your starting point (today) across all the various social networks you have accounts on.
  2. Think realistically about how much time each day you have to dedicate to your social efforts.
  3. Think about which social networks make the most sense for your client demographic. There’s a great breakdown of the demographics and intents across various social networks over on the Hootsuite blog from earlier this year. Isolate the ones that make the most sense to your business with the time you have available, and focus there. When in doubt about which social networks to focus on, ask your current customers where they are. (Just remember that this will only include people who are already familiar with your brand. If you want to expand, you may need to go where your current customers aren’t.)
  4. Unify the branding and messaging across all your profiles and make sure they are complete.
  5. Develop a content strategy for each network. All networks have different formats and user intents. You need the right content and the right tone at the right time. Develop content that you know your audience will be interested in, and focus on engaging them, not shouting your branding message at them.
  6. Connect with influencers in your industry. You want to use social media to drive traffic, but you also want to use it to help develop your natural link profile.
  7. While your publishing schedule can be on your time, communication with customers is on theirs. When people contact you on social media, you need to respond in as close to real time as possible. Be fast, but be polite — and never take criticism personally. If you’re frazzled or feeling defensive, take a break or get someone else to respond. Speed is important, but you don’t want to “fail fast.”
  8. Track your growth and engagement metrics monthly but also after key content is pushed out. You want to track the success metrics. What time of day works best? What day of the week works best? And of course, what type of content works best?

The key to working your social media properties to aid in your SEO efforts is to keep them consistent in messaging and format (think of the NAP from earlier). Further, social networks are a great way to connect with influencers, arrange interviews or offer up content of your own. You just need your imagination, a trustworthy profile and a way to connect with people who can help you (and vice versa), and social media can be a fantastic link building tool.

4. Your backlinks

Backlink audit.

If there is any doubt as to the continued and arguably strengthening impact links have on rankings, you need only refer to Google’s own comments on links being one of the main three ranking factors and a study done by Stone Temple Consulting published on July 20, 2016, that found links may be even more important than previously thought. So with any discussion about their weight set aside, let’s move on to the analysis.

There are a variety of core factors you need to review when analyzing backlinks for new opportunities. The tools and methods you can use to pull and view your backlink data are vast. I discussed my own preferred method here, but being that thorough outside a penalty is not critical (though I still do it that way).

What’s important is that you end up with a list of your links and the core data points (below) that can be easily viewed in your preferred format. I prefer spreadsheets. Worth noting, there’s a reason the image above has coffee — before you get started on the process, you might as well get a pot going, because you’ll likely need it.

With the data in hand, you need to review:

  1. Anchor text. The anchor text used to link to your site is a double-edged sword. If you have no links with keyword-based anchor text, it’s difficult for Google to pass relevancy; too many links with keyword-based anchor text, and it looks like spam. Like keyword density, there is no magic number I can tell you — but when you’re looking through your backlinks sorted by anchor text, it will quickly become clear. If 90 percent of the links to your site have the anchor “blue widgets,” it’s probably too high. On the other hand, if only one percent of your links have it, then it’ll be too low. When you’re reviewing your backlink anchor text, consider what would happen naturally, and target that.
  2. Links vs. domains. Another metric you’ll need to review is your total links vs. referring domains. If you have 5,000 links coming from 12 domains, that is not going to yield a strong profile. There may be reasons for it, and it may not be penalty-worthy; however, it’s likely not a recipe for success. Like anchor percentages, there is no ideal distribution, and there are legitimate reasons for a variety of ratios. But when you’re comparing your links with your competitors, this is going to be a critical consideration (More on that below).
  3. Nofollow links. It’s important to understand that nofollow links do not pass PageRank. To be clear, I’m not referring to the green bar Google discontinued last April; I’m referring to the internal PageRank scores that are still alive and well. These links won’t help or hurt you and can safely be removed from consideration. In fact, I often remove the nofollowed links as the first step, simply to make the rest of the filtering easier.
  4. Where your links are from. Reviewing the domain names and metrics of the sites linking to you is important — not just to get a feel for whether you have bad links, but to understand your own strengths. Links from strong sites with high relevancy are obviously worth more than links from weaker sites or sites with little relevancy. A link to the fictional SELwidgets.com site from a blue widget manufacturer would be far more valuable tham a link from a generic directory, or even a link in a manufacturing forum on a single thread discussing blue widgets. I generally recommend ordering your link list first by domains and scanning through those, moving any “known good” to a different tab/spreadsheet or otherwise marking them. The next stage is to order the list by key domain metrics. The metrics you have access to will vary by the tool you use, and none are perfect. Whether you’re using Moz with their Domain Authority or Majestic with their Trust Flow, you can use this as a general guide. This is not to say every link from a site or page with a high rating is good, but the higher the rating from a trusted tool, the less suspicious you need to be.
  5. Social shares. If the tool you’re using provides social share data (one of the reasons I like Ahrefs), this can add to the value and legitimacy of the link.
  6. Outbound links. If the tool you use also provides the page outbound link counts, that’s a key piece of data when possible. If you export your backlinks in Ahrefs, it will include the number of internal and external links on the linking page. You can use this as a consideration when looking for spam. Additionally, it’s important to note that the more links there are on a page, the less value each one has. You need to take this into account when you’re considering the amount of weight you are getting from your backlinks.
  7. Redirects. A final aspect of links I like to consider when looking at bulk link data is the number of links that are redirects. A 301 redirect does pass link juice to the new URL, but a bit of weight is stripped off in the process. This is fine, as a bit of juice is lost in the passing of PageRank through a link as well; however, what has never been answered to the best of my knowledge is whether the loss of PageRank is multiplied through chained redirects. I suspect that chained redirects may amplify the PageRank loss; this may not be the case, but when developing a strategy, it’s always better to assume the worst. For anyone who may be interested in Matt Cutts’ explanation of PageRank dissipation via links and 301s, you can watch here.

So, now you have a solid idea of what your own backlink profile looks like. There are a variety of ways to sort the links into useful groupings. I generally make tabs in a spreadsheet, grading them from 1 to 5, and only look at the links between grades 3 and 5 when considering the weight of the site I’m working on.

Before we can do this, however, we need to put things into perspective. A backlink I would grade a 5 when working for a local realtor, but I may grade a 2 or 3 in a higher competition sector or national battle. Which brings us to…

5. Your competitors

Knowing the strength of your site is great, but without context, it’s essentially worthless. What we need to know is what you’re up against.

To get a very quick overview, I like to turn to Majestic, though Ahrefs has a comparable tool. Essentially, you can enter a few competitors into the system, and it will give you a generic view of their backlinks.

A picture being worth a thousand words, let’s just take a peek at what I mean. Let’s assume I want to go toe-to-toe in the national real estate market, and I’m Homefinder.org. I would enter my domain and four of the top competitors into the tool and get the following:

Backlink comparison of realtor websites.

This certainly doesn’t look promising. There are a few competitors in the range of links we have, but it’s definitely a massive uphill battle. This can happen in a lot of competitions, but let’s also notice that there are sites ranking that aren’t in the tens of thousands of links. If we remove the top two, we’re left with:

Reduced competitor backlink comparison.

What we can quickly see here is who is winning by brute force and who is winning with a link volume we can reasonably approach in a realistic period of time. With this in mind, we’ll then conduct the same research we did for our own site, but for the competitors. This will give us a feel for what they’re doing and how strong they are. Pulling all their backlinks into the same spreadsheets will not only assist you in understanding the weight their links are carrying but also illustrate where they’re getting them.

I will save competitor-based backlink building for a future article; however, the purpose of auditing your backlinks and those of your competitors is to understand the weight advantage they have and the link profiles that are beating you.

The interesting thing about links is that they have to be treated quantitatively, as opposed to content which is more qualitative. We have metrics and numbers; we need to do what they did and then add 10 percent if we want to win.

With the gap in link weight established, one final area you need to be cognizant of is how long it will take to get there, which leads to the final stage of the competitor auditing process: link growth. If we move to the historical index, we get the following:

Historical link growth rate.

I’ve omitted the biggest players here, as it makes the data almost unreadable for our purposes. But with just these two competitors, we can see that http://ift.tt/2ahjXfS building aggressively and has been for some time. We see they’re acquiring links at thousands per month coming from dozens or hundreds of unique domains. We need to take this into account as we set our strategies.

To know what we need to accomplish to surpass them, we need to consider both the links they have previously built and the number of links they’re currently acquiring. If the goal is to be stronger than www.narrpr.com (and assuming the links we’re developing are of equal quality), then we’ll need to allocate enough resources to catch up, surpass and then add to that the link volume they’re building each month.

Conclusion

We’re now armed with a strong understanding of our off-site SEO efforts — both where we are currently and how we compare to our competitors. This sets us up to understand what we need to do and a bit about how to do it. From this point, the only thing left to do is to get it done.

It’s time to start ensuring that your business listings are in order; that your social profiles are not just great for your visitors but coordinated and ready to utilize in link strategies; and that you can plan out how to bridge the gap between where you are relative to your competitors and where you need to be to beat them. Unless you’re in the lowest competition sector, it’ll take time. But all good things do.

The post The definitive SEO audit part 3 of 3: Off-site appeared first on Search Engine Land.



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SEO requirements for a new website platform

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Many times, those choosing a new enterprise platform to serve their website to the world are not well-versed in today’s SEO requirements. Systems integration and indexation are the focus of many IT-minded project managers. CMS features will often be key to marketing directors’ and CMOs’ decision-making. Even for savvy marketers, some platform requirements may slip under the radar in their due diligence.

To support all of those tasked with selecting a new website platform, let’s recap the top elements to consider when vetting different solutions.

Platform SEO requirements

In my experience, the following are must-have elements when assessing new website platforms. Missing one or more of these elements likely means your site will see poor representation in search engine indices and/or miss an important quality guideline.

1. Hosted on dedicated IP (IP shared with dev site OK)

Too often, I see major websites or blogs hosted along with dozens or hundreds of other websites. This generally hurts site performance and should be avoided.

2. Supports basic mobile-friendly viewport features

Whether you choose to adopt a “mobile first” mindset or not, being mobile-friendly should be a big part of your platform consideration. Two major elements of being deemed mobile-friendly:

  • Pages specify a viewport matching the accessing device’s size.
  • Contents of pages fit within the viewport.

In short, a platform that will support a responsive website is the shortest way of meeting these viewport requirements.

3. Allows (non-secure) JS and CSS to be indexed

As Google notes,

Disallowing crawling of Javascript or CSS files in your site’s robots.txt directly harms how well our algorithms render and index your content and can result in suboptimal rankings.

‘Nuff said.

4. Supports canonical tag “rule sets” on all pages, specifically around sort, pagination and faceting

This is one of the most important elements of a site platform that people miss — does the platform support canonical tags? Probably so… but how easy is it to integrate advanced rules around, say, category facets? Does it follow Google’s advice on pagination?

Why is this important?  Because canonicals allow you to eliminate duplicate and/or low-quality content that many platforms inevitably produce and, from an SEO point of view, it allows a site owner to direct the SEO “power” of those pages.

5. Supports ad hoc 301 redirect mapping

The devil is in the details here. Most platforms allow webmasters to create 301 redirects. Many platforms insist that you do it through their GUI using a complicated table and row limits. Any ability to author individual redirects satisfies this requirement, but also look at the ease of their implementation.

6. Page URLs do not require SessionIDs

The issue with sessionIDs in page URLs is that if the pages are not properly canonicalized and/or excluded within Google Search Console’s URL Parameters section, they commonly create duplicate content. Few platforms use sessionIDs in the URL any longer.

7. Supports a custom robots.txt file

Having a robots.txt file that prevents indexation of cart and admin elements of a site is good, but being able to finely control directory and file-level permissions should also be something you ask of a website platform.

8. Automated XML Sitemap production (“one click” is OK)

While it could be argued that a well-structured site does not need an XML sitemap to help search engines’ discovery of site pages, consider the following:

  • It is a standard way of interacting with search engines through their webmaster tools utilities.
  • It allows site owners to immediately call search engines’ attention to the existence of new URLs.
  • An advanced XML sitemap allows a site owner to tie a URL to specific rich media and other attributes like lastmod and priority.

9. Supports navigation rendered in plain HTML text (links still clickable for users with JS, CSS and cookies disabled)

This requirement means your navigation links can be spidered and meet accessibility guidelines, where complicated, JavaScript-based flyouts may not.

10. Page URLs able to be customized on a per-page basis (or at least use syntax-based, real language to reference pages)

Is this absolutely required to be successfully indexed and even to rank for key phrases? Strictly speaking, no. But Google does say the following:

Consider organizing your content so that URLs are constructed logically and in a manner that is most intelligible to humans (when possible, readable words rather than long ID numbers).

With that, I’d consider friendly URLs as key to a site’s SEO.

11. Navigation depth & inclusions able to be customized

In other words, you should be able to choose to include (or not to include) subcategories in your top navigation. Similarly, retailers should have the ability to choose to not include an e-commerce category in top navigation.

Like the ability to customize page URLs, the ability to customize how the platform’s navigation links to your categories and subcategories is an important part of ensuring a good user experience. It also enables you to fine-tune your internal links.

12. Title tags able to be customized on a per-page basis

Each page’s title tag should be unique and relevant to the page it represents. While it is true that auto-generating title tags based on category, subcategory, filters and the brand name may allow you to pass this “requirement,” it is common sense that, for advanced SEO, you should expect your platform of choice to allow you to customize each page’s title tag.

13. Meta description tags able to be customized on a per-page basis

Same rationale as title tags, above…

14. Content headers able to be customized on a per-page basis

Same rationale as title tags and meta descriptions, above…

15. Supports ability to create content pages “outside” of e-commerce/retail category and product pages

While we aren’t insisting that an e-commerce platform be able to provide all features that a blogging platform provides (comments, for example), you should expect a platform to enable you to establish a template, insert content and effectively link to pages that aren’t in a product database. Moreover, if all platforms under consideration do allow that feature, ask yourself how difficult or “natural” the inclusion of non-retail elements will truly be.

16. Supports a custom 404 page (auto-generated but “friendly” is OK)

Good user experience is a core part of Google’s Quality Guidelines. A custom 404 page not only helps satisfy that guideline, it may help “save” traffic from abandoning your site when they encounter a broken link.

17. Location pages able to be indexed at the individual store/location level (for companies with brick-and-mortar locations) 

It may be that your platform of choice doesn’t deal, specifically, with location pages or have a “Store Finder” widget. If they don’t, review the platform’s ability to include the third-party widget of your choice. If they do, make sure their widget is able to be spidered down to the individual store level — most notably, that there’s a clickable path from the Store Finder landing page to the individual stores.

18. Caters to more than one location or language (if applicable to your business)

If your site is meant to target audiences in multiple markets, your website platform should include the following features to allow the site to be user friendly and prevent the perception of duplicate content:

  • Supports a country/language selector (rendered in plain HTML).
  • Country/language selector overrides any automated geolocation.
  • Provides automated hreflang tagging either at the page level or within XML sitemaps.

19. AngularJS indexing

If AngularJS is used, ensure body content can be indexed.

Platform SEO near-requirements

There are a few additional “near” requirements that I’d also assess. These aren’t deal-breakers for a platform, but they tend to provide a better Google PageSpeed score, boost organic rankings and encourage sharing.

  1. Server response time <500ms (<200ms, ideally).
  2. Server supports browser caching and file compression.
  3. Supports minification of JS and CSS.
  4. Home page able to “live” at domain root (and not http://ift.tt/2aeuR8g, for example).
  5. Category and Subcategory pages able to include up to 500 words of text copy above/below the product grid.
  6. Supports breadcrumbs on e-commerce category, subcategory and product pages.
  7. Supports Organization, Product, Local Business and Breadcrumb schema markup on appropriate pages.
  8. Support for product ratings and reviews (or at least inclusion of a third-party rating/review system).
  9. Supports Open Graph tags on all pages (syntax-based OK).
  10. Supports inclusion of social sharing buttons on product pages.

So there you have it: the top questions to ask when vetting a new website platform, particularly for e-commerce applications. What have I forgotten or overemphasized?

Bonus

Curious what most companies choose? BuiltWith.com provides a pie chart of Ecommerce Usage Statistics that point to Magento, WooCommerce and Shopify as the top three e-commerce platforms selected by the top 100,000 sites online. My personal experience is that Demandware and WebSphere are also considered/implemented quite often — perhaps it’s my perception, but it seems like they’re in the mix more than the pie chart seems to indicate.

eCommerce platform usage

For those of you not involved in e-commerce and more interested in content features, BuiltWith’s CMS Usage Statistics chart shows that WordPress rules the day within the top 100,000 sites, with Drupal coming in second. Like Demandware in the e-commerce space, my experience is that Adobe’s content management solution is in the mix more often than this pie chart indicates.

CMS platform usage

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Google: There is no PageRank dilution when using 301, 302, or 30x redirects anymore

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Gary Illyes, a Google webmaster trends analyst, said yesterday that using a 301, 302 or 30x redirect of any kind will not result in a loss of PageRank, that there is no PageRank dilution.

Here is the tweet:

Back in 2010, we reported that there is some PageRank dilution when you use a 301 or other form of 30x redirect. But in 2013, Google’s Matt Cutts said 301 redirects don’t lose value. Matt Cutts said then “the amount of PageRank that dissipates through a 301 is currently identical to the amount of PageRank that dissipates through a link.” Of course, here Matt was not talking about anything but a 301 redirect, maybe 302 redirects did lose value.

John Mueller of Google did say the same thing earlier this year but many SEOs honestly did not believe him. Gary Illyes must have checked with the engineers and tweeted that line to remove doubt. But still, there are many SEOs that simply do not believe Google.

Yesterday, I was able to ask John Mueller of Google directly about this and he said Gary’s tweet is not giving us new information but rather confirming it. Mueller said that this has been like this “a while,” and it is not new.

Either way, Google is now telling us that any type of 3xx redirect does not lose any PageRank value.

The post Google: There is no PageRank dilution when using 301, 302, or 30x redirects anymore appeared first on Search Engine Land.



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Marketing. Tech. Management. See the MarTech Europe agenda.

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Personalisation. Predictive technologies. Experimenting at scale. Get the customer experience right and reap great rewards. Botch the implementation by ignoring the organisational/people issues and you’ll miss the window of advantage marketing technologies provide.

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The MarTech agenda features case studies from brands and agencies innovating at the intersection of marketing, IT and management. Sessions include:

From start to finish, every session was informative and relevant to the challenges being faced in transforming organisations both technically and culturally to drive customer engagement. Great speaker line up and packed with practical take outs that will help us immediately derive benefit from attending the conference.

Graham Thomas – Liverpool Football Club

Read more testimonials from past attendees.

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The post Marketing. Tech. Management. See the MarTech Europe agenda. appeared first on Search Engine Land.



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Tuesday, July 26, 2016

SearchCap: AdWords expanded ads, Google Maps UI changes & More

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Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

From Search Engine Land:

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Industry

Local & Maps

Searching

SEO

SEM / Paid Search

The post SearchCap: AdWords expanded ads, Google Maps UI changes & More appeared first on Search Engine Land.



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